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Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
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Old September 1st, 2005
Apprentice
 
Join Date: September 1st, 2005
Posts: 8
TheEdge43725 is flying high
Exclamation ripped off by the music members site?

I was able to get a full refund from the "rip off" site...here's a copy of my chat...maybe this will help someone...please note my conversation was very "matter of fact"...and I wasn't about to settle for anything less than a full refund...

It's important to remain "on course", and as frustrating as it is, you have to keep in mind that the person you're speaking to is simply doing a job that he/her hates anyway...so I'd strongy advise to not get angry or abusive with that person

Powered by SightMaxWelcome to Downloading Support.

mena will be right with you.

mena - Welcome to our live webchat service, how may I assist you today?

ME - I'd like to cancel my 7 day free trial please

mena - what is the problem you are having?

ME - i wasn't impressed with the service

mena - why is that?

ME - well, to be honest, I was told I've been overcharged, and it's a free service...and I thought that before I proceeded with a dispute with my cc company, I'd just have you folks honor the 7 day no risk trial as advertised on the web site

mena - what were you looking for when you signed up?

ME - what information do you need from to cancel the charges?

ME - a reliable p2p download site

mena - that is what this is

ME - what information do you need from me to cancel...???

menabut that is what this is...

ME - I'm not here to argue, or debate...please, what information do you need from me to cancel...???

mena - but why would you want to cancel a service when it is what you are looking for?

ME - ...I'm asking that my cc NOT be charged

mena - Really! I apologize if you are not entirely satisfied with our services. What can I do today to be able to keep you as a customer?

ME - like I said, I'm not here to either debate, argue, answer any questions...other than what information do you need from me in order to cancel...???

ME - there's nothing you can do...although I appreciate the offer...now...what information do you need for me to have this canceled...???

mena - The account has been cancelled, you will see a credit for 37.34 within 10-15 daysmenaIs there anything else I can help you with?

ME - nope...

ME - I was charged $47

mena - There is a 9.95$ fee for the processing and handling that is not refundable.

ME - that wasn't information provided to me at the time of the charge...I've got the printed terms & conditions right here in front of me

ME - 47.29 $ USD...was charged...
mena - it was clearly stated in the terms and details and also in the details of the satisfaction guarantee, one which can be found in step 2 of the sign up process, the other in step 3

ME - and there's no mention on the terms and conditions ...I'm sitting here with all 3 pages I printed off at the time of the charge

mena - go back and see

ME - I don't have to...I've got it right here

mena - Our 7 day satisfaction guarantee:
If you are within your first 7 days of our guarantee period – you are eligible for a refund of the unused portion of your membership minus a $9.95 reserve which we keep to cover the costs of processing and handling. No refunds will be applied towards the upgrade package. This is a software program and once purchased cannot be refunded. Please allow a 10 to 15 day processing delay before the funds are returned to your account, should your request be accepted. If you have any technical questions and would require support, please direct your message to our support team at 1-866-240-2481 Monday to Friday, 9am to 5pm (EST).

ME - go ahead and process the 37.34 refund, and I'll take the additional refund up with my CC company

ME - also...although I've copied this chat session...please send a copy to my email address...

mena - the account has been credited in full

mena - Is there anything else I can help you with?

ME - the entire $47.29...???

mena - yes

ME - and when might I see the credit...???

menawithin 10-15 days

ME - tyvm...and you will make certain I get a copy of this chat session in my email ...???

mena - if you selected to receive it then it will be sent automatically, if not copy and paste it for your records

ME - ok...I did make that selection prior to talking to you today...tyvm for your time today...
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