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Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement.

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6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

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10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection.

12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban.

13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts.

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15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


 
 
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  #11 (permalink)  
Old September 16th, 2004
Apprentice
 
Join Date: September 14th, 2004
Posts: 9
ajjones05 is flying high
Default Oh I see

Oh I'm sorry, I guess I did get Pro if I spent money, I didn't realize there was a free one. Still it won't recognize my email address. Thanks for your patience you guys.
  #12 (permalink)  
Old September 16th, 2004
Apprentice
 
Join Date: September 14th, 2004
Posts: 9
ajjones05 is flying high
Default

that "fill out this form" link does not work either.
  #13 (permalink)  
Old September 16th, 2004
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 977
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

How long ago did you purchase LW Pro? Pro offers you free support & updates for 6 mths. You can still use it after that, but you won't get tech support or updates.
  #14 (permalink)  
Old September 17th, 2004
verdyp's Avatar
LimeWire is International
 
Join Date: January 13th, 2002
Location: Nantes, FR; Rennes, FR
Posts: 306
verdyp is flying high
Default Re: I'm In Serious Trouble. Please Help

Quote:
Originally posted by ajjones05
I recently purchased limewire for my mac osx. Once downloaded, I could not for the life of me get connected. I tried one of the tips stated in these forums to delete all system preferences from my computer and re-instal. However, I must have deleted the wrong file because Limewire now ceases to exist on my computer. How can I get this back? Did I just lose $20? Since it looked as if I was not going to connect, is it possible to get my money back? Please help me. Thank you very much.
Write to the Limewire support with the email address you registered. You'll get back the URL to your private download page needed for reloading the software or for free upgrades.
Note that LimeWire Basic remains a free fully functional application. Your $20 payment is not lost as it really helps LimeWire to maintain the software.

There are a few benefits for LimeWire Pro users with a few performance settings, and the absence of the "upgrade to Pro" dialog at startup, or the absence of the "LimeShop" pane (that is just showing a static HTML page that you are not required to visit; since long now, there's no bundled LimeShop background application, and the LimeShop pane itself contains no active component: it just proposes you to help LimeWire by visiting partner sites through cobranded linked that allows LimeWire to get a few cents of sales commision for the shopping performed via these links; this does not change the price of products bought on the partner sites); both versions do not contain any spyware.

Partner sites listed in the LimeShop page are out of LimeWire control: they may or may not set cookies under their own terms of service. Anyway, you would get the same cookies if you go to these web sites directly from your browser or by following a link in Google, i.e. without using the links provided in the LimeShop page. If users think that one of the partner sites do not respect their terms of service or are doing more than just setting a cookie (that is easy to delete) when you visit them, inform LimeWire and explain the issue. There are tons of other sites with which LimeWire could get a few sales commisions for online shopping performed there.

LimeWire LLC may correct me here, but I'm quite sure that LimeWire does not know who use these sites, how much you buy on these sites and what products you're interested in, and no user identity is collected by LimeWire. The effective terms of service are shown on the online LimeWire privacy page.

If you are still not convinced, you may look at the HTML source of the LimeShop page (right-click on this page, then "View source" menu item): this is pure static HTML code, with no active components, simply shown in a very Basic Internet Explorer HTML component (so the security and privacy settings you have configured in the IE options or with external tools do apply to this page).
__________________
LimeWire is international. Help translate LimeWire to your own language.
Visit: http://www.limewire.org/translate.shtml

Last edited by verdyp; September 17th, 2004 at 04:22 AM.
 

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