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Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
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6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

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Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


 
 
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  #1 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default Confusing notices

Immediately after downloading and Installing I was hit with an update message. I was under the impression that I was purchaseing the current version when I paid 47.29 usd. But wanting I went ahead with the purchase of the upgrade to V4.9 with payment through PayPal for 18.88 USD. When downloading the update it turned out to be the same version I had already purchased 4.8.1.

I have received conformation of both of my purchases so my e-mail address is in their system. However when I try and contact Customer Support I am asked for my e-mail address and when I enter the same address as my conformation e-mails were sent a message displays that it "is not a valid LimeWire PRO email.
Try again with a different email address".

Unless I am missing something these people are hideing from their customers and or neglecting their web site.

If someone has their ear at Lime Wire please forward this. I am not intending to start a Flame but need to make contact and get some answers.

TIA WCM
  #2 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

Where did you download you version, and how much did you pay?
  #3 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

Never mind cost, I didn't read your post correctly. When did you download it?
  #4 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default

From Lime Wire's web site http://www.limewire.com/english/content/home.shtml

$47.29 and then $18.88 for the supposed upgrade...
  #5 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default

Friday Sept. 9...
  #6 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

I don't understand the $47.29. $18.88 Gets you Pro and six months of updates. Are you saying that you paid a total of $66.17 for 4.8.1 pro? If so, you got scammed somehow.
  #7 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

I'm wondering if you have a hijacker on your system. Do you have an anti spyware program? If so, you might want to run it. Also a virus scan.
  #8 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default

That's my thought. Either someone is traping their site or the site is totaly corupt...
  #9 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default

Does anyone have a Phone number for thesr guys?
  #10 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

Doubtful you will find a number on a message board. There would be a million people calling it from around the world. Have you run the spy sweep and virus sweep yet? Do that first. Then see if your email works on this page? http://www.limewire.com/sales/englis...pro_lookup.jsp

If not, you were re-routed somewhere else, and should have your those charges refused by your bank if you can.
 

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