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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
Members need to supply these details >>> System details - help us to help you (click on blue link)


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The Rules

1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement.

2. Spamming and excessive advertising will not be tolerated. Commercial advertising is not allowed in any form, including using in signatures.

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5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive. Picture sample attachments in posts must not include copyright infringement.

6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning.

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10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection.

12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban.

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14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam.

15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


 
 
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  #1 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default Confusing notices

Immediately after downloading and Installing I was hit with an update message. I was under the impression that I was purchaseing the current version when I paid 47.29 usd. But wanting I went ahead with the purchase of the upgrade to V4.9 with payment through PayPal for 18.88 USD. When downloading the update it turned out to be the same version I had already purchased 4.8.1.

I have received conformation of both of my purchases so my e-mail address is in their system. However when I try and contact Customer Support I am asked for my e-mail address and when I enter the same address as my conformation e-mails were sent a message displays that it "is not a valid LimeWire PRO email.
Try again with a different email address".

Unless I am missing something these people are hideing from their customers and or neglecting their web site.

If someone has their ear at Lime Wire please forward this. I am not intending to start a Flame but need to make contact and get some answers.

TIA WCM
  #2 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

Where did you download you version, and how much did you pay?
  #3 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

Never mind cost, I didn't read your post correctly. When did you download it?
  #4 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default

From Lime Wire's web site http://www.limewire.com/english/content/home.shtml

$47.29 and then $18.88 for the supposed upgrade...
  #5 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default

Friday Sept. 9...
  #6 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

I don't understand the $47.29. $18.88 Gets you Pro and six months of updates. Are you saying that you paid a total of $66.17 for 4.8.1 pro? If so, you got scammed somehow.
  #7 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

I'm wondering if you have a hijacker on your system. Do you have an anti spyware program? If so, you might want to run it. Also a virus scan.
  #8 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default

That's my thought. Either someone is traping their site or the site is totaly corupt...
  #9 (permalink)  
Old September 12th, 2005
wcm wcm is offline
Apprentice
 
Join Date: September 12th, 2005
Posts: 5
wcm is flying high
Default

Does anyone have a Phone number for thesr guys?
  #10 (permalink)  
Old September 12th, 2005
Gnutella Jewel
 
Join Date: September 10th, 2005
Posts: 95
mtntravler is flying high
Default

Doubtful you will find a number on a message board. There would be a million people calling it from around the world. Have you run the spy sweep and virus sweep yet? Do that first. Then see if your email works on this page? http://www.limewire.com/sales/englis...pro_lookup.jsp

If not, you were re-routed somewhere else, and should have your those charges refused by your bank if you can.
 

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