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Mac OSX Problems with installing LimeWire or WireShare for Mac OSX users


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  #1 (permalink)  
Old April 2nd, 2002
Unregistered
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Posts: n/a
Default Finally solved my prob, NO THANKS TO THE DEVELOPERS!

Well I finally solved the problem where the installer would hang 2/3 of the way through the first progress bar (before I even chose the install location).

The problem was that there was a space in the installer. Specifically, I don't think that you can have a space anywhere in the path to the installer. Otherwise the installer will hang just as I described.


Might I add that I solved this problem, NO THANKS TO THE DEVELOPERS. I posted NUMEROUS times in this forum, and it seems they just don't care.

I'm hoping to transition to Aquisition (xlife.org) anyway, a cocoa based Gnutella client. I am officially sick of LimeWire and its developers, and I intend to switch once Aquisition 0.6 comes out. The reasons? Because the developers don't care about their users, because the developers put ads into their program, because the developers don't care about the performance of their program, and because Aquisition is not trying to be an application that does everything (an MP3 player in a download client -- GET REAL!). Oh, and the other reason is because I registered on this forum with my login and password but it still doesn't allow me to post. REEEEAL great support forum here.

There, I'm done flaming. I hope to never need these forums again.
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  #2 (permalink)  
Old April 3rd, 2002
LimeWire Developer
 
Join Date: May 6th, 2001
Location: New York
Posts: 691
afisk is flying high
Default

I am sorry to hear that you have been unhappy with the program and with the support. Keep in mind that LimeWire is a free program and that we do not officially offer any support for the free version. If you buy the pro version, you do get e-mail support. It is very typical of free programs not to offer support (also free, keep in mind).

The developers, like myselft, who occasionally respond to questions on this forum usually do so in free moments in working 60+ hour weeks on this program, so I can assure you that we do care about users and work hard to improve the system. That said, I am sorry that you have not been satisfied. Again, however, most free programs offer no support at all.
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  #3 (permalink)  
Old May 10th, 2002
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Unhappy A space in the installer???

I’m having the same problems. The installer is hanging 2/3 the way through the install. I read your post about there being a space in the installer but for the life of me I cannot figure it out. I have checked the path and made sure none of the folder names have spaces in them.

Please help
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  #4 (permalink)  
Old May 12th, 2002
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Unhappy Hanging 2/3 of the way through

I'm also having the same problem. The Installer hangs 2/3 of the way through. I haven't had any luck with the 'no spaces' solution either, or anything I've found on the Limewire website. If I run the installer from the root directory, it still hangs, so I don't think the problem is caused by spaces in the name. For the record, I just downloaded the newest version of stuffit lite, and that hasn't changed anything. I also went into the Limewire_Installer.app directory, and found that in the Contents/Resources/Java directory, IAClass.zip and installscript.zip were unzippable with stuffit (the newest stuffit) expander, but Installer.zip wasn't (although I was able to unzip it on a SG running irix). I don't know if this has anything to do with the problem or what.

Oh, I'm running OS 10.1.4 on Mac, and using Stuffit Lite 6.5.1.

Or as an alternative to fixing the problem , could you at least tell me where I could find a copy of an earlier edition of LW, since that seemed to work well.

The other thing that is a little weird is that there isn't any dialogue boxes or anything written (no little messages that tells you about the status of the installation as it is happening, no notes from lawyers for you to confirm, in fact, nothing in any language) in the entire installation process. Nothing the matter with it, just a little unusual.

Thanks,

Dan
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  #5 (permalink)  
Old May 13th, 2002
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Angry still trying to figure this out.

I want to buy the pro version but I refuse to until this new version works. I have the most up-to-date OS and expander. But still the installation starts the fist bar goes 2/3 the way and just stops. Not thing more.
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  #6 (permalink)  
Old May 14th, 2002
LimeWire Developer
 
Join Date: May 6th, 2001
Location: New York
Posts: 691
afisk is flying high
Default

When everyone says that the installer is hanging 2/3 of the way through, are you saying that it hangs after going through 2/3 of the installation screens, or that the progress bar in one of the installation screens hangs at 2/3?

I have brought this issue up with the ZeroG team (the makers of InstallAnywhere), so hopefully we can come up with a solution.
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  #7 (permalink)  
Old May 14th, 2002
Novicius
 
Join Date: May 13th, 2002
Posts: 4
dzogman is flying high
Default how the installation stalls

I just ran it again (still doesn't work) -
first screen - you get the three small blue circles and the big blue circle. everything is fine.

Second screen, you get the big wrench and the status bar. This is where the problem is - the status bar only goes 2/3 of the way.

There also isn't any text in anything the installation does (i.e. no text shows up on screen) before it hangs.

I also started another thread about this problem, which has some more info about my experiences and an attached log file from when I tried to run the installer from the command line.

Thanks for your attention to this problem Adam. We really appreciate it.

Dan
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  #8 (permalink)  
Old May 14th, 2002
LimeWire Developer
 
Join Date: May 6th, 2001
Location: New York
Posts: 691
afisk is flying high
Default

Dan-

Thanks very much for the debug data from the command line. I forwarded this along to the folks at ZeroG in hopes of them coming up with a solution. Hopefully, we'll have this issue fixed fairly soon.
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  #9 (permalink)  
Old May 16th, 2002
Novicius
 
Join Date: May 16th, 2002
Location: Salt Lake City
Posts: 3
allmac is flying high
Smile thanks

The problem is with the installer. Second screen after the 3 blue lights, the bar moves about 2/3 the way and then hangs there. Nothing more.

Does the installer place files in several location? If not, a simple temporary fix for this would be just to have the program stuffed, or something similar to that. Many programs create a disc image of the program and to install it, all you have to do is drag and drop the program on to your hard drive. A good example of this is GraphicConverter. Then URL is

http://www.lemkesoft.de/gcdownload_us.html


Thanks for checking into this. When you have a fix I will buy the pro version.
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  #10 (permalink)  
Old May 18th, 2002
Novicius
 
Join Date: May 18th, 2002
Posts: 4
ZeroG is flying high
Lightbulb We need your help!

We at Zero G are working with LimeWire's development team to identify and resolve these issues. We would like to see output from any one experiencing this issue. While we may not be able to directly contact all users experiencing this issue - we will post any resolution we might find to this forum, as well as making it available to the LimeWire team.

On Mac OS X, installation output for InstallAnywhere installers is gathered by opening console.app (you can use the finder to discover the location) when running the installer.

You can send any resulting output to mailto:EvalSupport@ZeroG.com. Please put ATTN:LimeWire in the subject line.

Thanks, and we hope to have this resolved as quickly as possible.

==============================================
Drew Tappan
Technical Support Manager
Zero G Software, Inc.
514 Bryant Street
San Francisco CA 94107

http://www.ZeroG.com

The leading provider of multi-platform software deployment solutions.
==============================================
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