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  #76 (permalink)  
Old April 17th, 2007
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Angry Don't feel like the lone Ranger

I can't believe that this musicmembersarea site has been doing this for this long. By the way, don't bother calling customer service if it has been longer than 7 days, they throw that unrevealed policy around quite freely. Besides, now the toll free number is answered by someone claiming to work for a third party call center, yeah right, and my father is the pope. If you do get anywhere with them on the phone, don't expect any action or even email reply unless it involves the "survey" they claim is to give reasons you feel you deserve a refund. Even then you cannot even submit the "survey" when finished. You have to print it out and fax it to them. MAN THESE GUYS ARE GOOD. As far as I can tell there is no way to talk to them in person or even by email that I can tell. But a bright side for all of you people that have been made fools of by this musicmembersarea scam, don't feel too bad. They have gotten me TWICE!!!! Once by musicmembersarea, and again only 3 weeks later by mymp3downs. Is the same company so BEWARE!!! Oh what a fool am I !@#$%^&*(
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  #77 (permalink)  
Old April 23rd, 2007
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What? Thats a text messaging company!?.Not a Music downloading service company?..What are you talking about?
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  #78 (permalink)  
Old April 23rd, 2007
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Damn it> then I was scammed to I paid for Limewire Pro $18.88! Stupid companies Scamming people! The future sucks!>
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  #79 (permalink)  
Old April 23rd, 2007
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They are all a big rip-off. I was glad that I found this forum and I got all of my money back. And since I bank online, I was able to check and within less than 2 days, I had my money back. I still filed a complaint with the Internet Crime Commission and here is the email reply that I received:

Thank you for visiting the FTC's web page and for using our NEW electronic Talk To Us form. Here's what happened to your information after you sent it to us:
One of our consumer counselors reviewed the information you sent us. If it was related to the FTC's law enforcement responsibilities, we entered it into our shared law enforcement data system. We share this data system with law enforcement agencies throughout the United States and Canada. Attached is your electronic response, which includes your reference number. Any enclosures can be found at www.FTC.GOV under the News Releases, Publications, Speeches option.
Information from consumers like you helps Federal, State and Local authorities investigate possible illegal practices and enforce our laws. Someone from the Federal Trade Commission or another law enforcement agency may contact you if they need additional information to help them in an investigation.
Thank you for using our Talk To Us form, and please continue to use the FTC's web page, www.ftc.gov, to get free information to help you avoid costly consumer problems.

The government, even with its flaws, is trying its best to help in this area. You have to file a report anytime you get hosed. I even turned in people on eBay. There were 3 of them. The highest was 78.00, the lowest was 10.00. Two of the people paid once they were notified of the complaint! lol And hey, it's free to file, so you don't have anything to lose. We all have to be more careful out there. These cons get slicker and slicker as the years go by.

Even if you are over their 'trial' period, I would still call their customer service dept. and demand a refund. Tell them that you are going to file a complaint with the Federal Government if you do not receive your money in full!

Good luck
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  #80 (permalink)  
Old April 23rd, 2007
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Cool

I don't have there telephone number!..Duh if I had there number I would file a complaint yes.But I don't have it. Thanx for the info on FCC?..
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  #81 (permalink)  
Old April 24th, 2007
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Quote:
Originally Posted by T4k73
Damn it> then I was scammed to I paid for Limewire Pro $18.88! Stupid companies Scamming people! The future sucks!>
If you paid $18.88 and downloaded it from www.limewire.com it's not a scam site...I have read your other posts about not being able to get limewire to work properly for you and it has nothing to do with being scammed...If you cannot ask for some simple help without ranting and raving and you used some manners, you would get some help...
So until you do your on your own....
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If you dont live for something...
You die for nothing...
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  #82 (permalink)  
Old April 26th, 2007
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What are you talking about?.I never cussed?.I'm just angry at how America lets those companies get away with ripping off people who paid for there subscribition and then the company doesn't have it any better before you paid for the Pro of Limeware you understand?..
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  #83 (permalink)  
Old April 26th, 2007
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And please stop telling me I don't know how to use Limeware! I have been using Limeware since 2002.LOL.and I have now noticed in 2007 its very slow. And no its not my internet provider! It Limeware..
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  #84 (permalink)  
Old May 1st, 2007
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Quote:
Originally Posted by Venom_3_12 View Post
If memory serves me, support@mp3musichq.com should be their customer service email addy. Almost all of the websites use the same anyway.
ex. www.mp3musichq.com = support@mp3musichq.com
AllCoolMusic.com - Unlimited Free Music and Movie Downloads. = support@allcoolmusic.com
Fairly simple plan if you ask me. If you scroll down on the main web page, even the one you mentioned in your post, there is a Customer Service address there. Pump that addy into your email and plug away. Make sure you give them your order ID, total charges, etc. I just copy/pasted from the receipt I received in my welcome email.
As a side note, these are the numbers for your site at the time of this writing. Check back in a week or so and see if they are the same. You might be surprised!

USA
Billing: 1-866-978-5522 (toll free)
Tech: 1-408-512-1933

International Calls
Billing or Tech Support, call: 1-408-512-1933

I would do it, I went after them after 3 months simply because of pride. Ask them how to unsubscribe and get a refund. Also, play as dumb as you can regarding the "handling charge". Contact the phone company and check to see the charges for making the call. I noticed they have an international number on there (1-408-512-1933), maybe give the phone company the number and see if they can tell you the charges...... Sounds like a lot of work, but to do nothing only makes these guys want to feed off the next person even more. Plus, the more info and experience that we put into this thread, the more it'll help the next person.

Good luck


wow they do change here's the new info...
..............
Welcome to Mp3MusicHQ.com

USA
Billing: 1-866-730-0934 (toll free)
Tech: 1-866-730-0934 (toll free)

UK
Billing or Tech Support, call: +44 (0) 800 047 0519

Canada
Billing or Tech Support, call: 1-866-730-0934

Australia
Billing or Tech Support, call: (02) 8011 3064

All other
Billing or Tech Support, call: 1-866-730-0934


EMail Support
You can also contact us by e-mail at support@mp3helpdesk.com

Web-chat
Coming soon! Enjoy the most interactive support experience available on the net
today: Live web-chat!


Correspondence Address:
Saphie Number One Limited
26 York Street
London W1U 6PZ, UK.
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  #85 (permalink)  
Old June 3rd, 2007
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I just stuck with the free. I think "PRO" was just 18.00 us or about. I have never seen it posted for more. Guess I just don't look. It takes and tries a lot of pantience. but the end results are not that bad. if you at the end of the day get what you wanted.

Last edited by mfredrick : June 3rd, 2007 at 06:07 AM. Reason: wrong info
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  #86 (permalink)  
Old June 6th, 2007
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Default Money Back

How do you go about getting your money back?? I think we have had enough of this deal.
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  #87 (permalink)  
Old June 6th, 2007
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Read through this whole thread, you'll see how other people have been able to get a refund from scammers. You never said who you bought from, or how much you paid...
Please Help (LW 'lifetime membership')

It's probably going to depend on how long ago you bought LW as well, most of the people in this thread contacted the scammers soon after buying LW. If you bought ages ago, I don't think you'll have much luck getting a refund. But you can always try anyway.
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  #88 (permalink)  
Old June 6th, 2007
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Default Money Back

We bought our lifetime membership from Limewire, we have an order number. When we tired to send them an email stating that we got a virus and when fixing it Limewire was taken out, we asked how to get back on without paying. We have never gotten an answer. We paid by credit card. We bought it on May 12, 2007.
Thanks for the help,
John43
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  #89 (permalink)  
Old June 6th, 2007
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Have a look at your statement...exactly who is the vendor, listed next to the transaction?
How much did you pay for LW? Did you pay for LW Pro or basic LW?

Did you recieve an email after buying LW? If so, who was it from & what did it say?
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  #90 (permalink)  
Old July 31st, 2007
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I want to get my money back for buying Limewire Pro-I unfortunately succumbed to their constant come-ons everytime I signed on. My downloading has been nearly nil since I got the Pro and was working beautifully for years before I got the "Pro"-I have all the same software, computer, dsl, space, speed, etc as I did when I didn't buy the "Pro"-talk about getting scammed. Just what the %$&*& does the so-called "Pro" have that's do %##%&*ng special?!!! How do I get my money back Mr/Ms Moderator?
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