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-   -   get your $$$ BACK!!!(music members) (http://www.gnutellaforums.com/open-discussion-topics/44499-get-your-back-music-members.html)

TheEdge43725 September 1st, 2005 02:24 PM

get your $$$ BACK!!!(music members)
 
I've posted this same post in several areas of this site...(mods, please forgive my inexperience in this site...I'm just trying to help a few people out!) ;)

I was able to get a full refund from the "rip off" site...here's a copy of my chat...maybe this will help someone...please note my conversation was very "matter of fact"...and I wasn't about to settle for anything less than a full refund...

It's important to remain "on course", and as frustrating as it is, you have to keep in mind that the person you're speaking to is simply doing a job that he/her hates anyway...so I'd strongy advise to not get angry or abusive with that person

Powered by SightMaxWelcome to Downloading Support.

mena will be right with you.

mena - Welcome to our live webchat service, how may I assist you today?

ME - I'd like to cancel my 7 day free trial please

mena - what is the problem you are having?

ME - i wasn't impressed with the service

mena - why is that?

ME - well, to be honest, I was told I've been overcharged, and it's a free service...and I thought that before I proceeded with a dispute with my cc company, I'd just have you folks honor the 7 day no risk trial as advertised on the web site

mena - what were you looking for when you signed up?

ME - what information do you need from to cancel the charges?

ME - a reliable p2p download site

mena - that is what this is

ME - what information do you need from me to cancel...???

menabut that is what this is...

ME - I'm not here to argue, or debate...please, what information do you need from me to cancel...???

mena - but why would you want to cancel a service when it is what you are looking for?

ME - ...I'm asking that my cc NOT be charged

mena - Really! I apologize if you are not entirely satisfied with our services. What can I do today to be able to keep you as a customer?

ME - like I said, I'm not here to either debate, argue, answer any questions...other than what information do you need from me in order to cancel...???

ME - there's nothing you can do...although I appreciate the offer...now...what information do you need for me to have this canceled...???

mena - The account has been cancelled, you will see a credit for 37.34 within 10-15 daysmenaIs there anything else I can help you with?

ME - nope...

ME - I was charged $47

mena - There is a 9.95$ fee for the processing and handling that is not refundable.

ME - that wasn't information provided to me at the time of the charge...I've got the printed terms & conditions right here in front of me

ME - 47.29 $ USD...was charged...
mena - it was clearly stated in the terms and details and also in the details of the satisfaction guarantee, one which can be found in step 2 of the sign up process, the other in step 3

ME - and there's no mention on the terms and conditions ...I'm sitting here with all 3 pages I printed off at the time of the charge

mena - go back and see

ME - I don't have to...I've got it right here

mena - Our 7 day satisfaction guarantee:
If you are within your first 7 days of our guarantee period Ė you are eligible for a refund of the unused portion of your membership minus a $9.95 reserve which we keep to cover the costs of processing and handling. No refunds will be applied towards the upgrade package. This is a software program and once purchased cannot be refunded. Please allow a 10 to 15 day processing delay before the funds are returned to your account, should your request be accepted. If you have any technical questions and would require support, please direct your message to our support team at 1-866-240-2481 Monday to Friday, 9am to 5pm (EST).

ME - go ahead and process the 37.34 refund, and I'll take the additional refund up with my CC company

ME - also...although I've copied this chat session...please send a copy to my email address...

mena - the account has been credited in full

mena - Is there anything else I can help you with?

ME - the entire $47.29...???

mena - yes

ME - and when might I see the credit...???

menawithin 10-15 days

ME - tyvm...and you will make certain I get a copy of this chat session in my email ...???

mena - if you selected to receive it then it will be sent automatically, if not copy and paste it for your records

ME - ok...I did make that selection prior to talking to you today...tyvm for your time today...

ukbobboy01 September 2nd, 2005 05:32 AM

Got Your Money Back
 
Well Done Edge.

If most newbies were as diligent as you there would not be a flourishing scamming industry.

Unfortunately, most newbies canít remember the scam-site they went to, do not make a note of the terms and conditions, do not know what they are actually paying for and, above all, do not know who or what they have actually paid.

Glad to see the scammers do not have it all their own way.



UK Bob

TheEdge43725 September 2nd, 2005 10:25 AM

yeah...well...
 
I might not be the brightest "bulb in the box"...but I refrained from being rude, or allowing my anger or frustration come through my conversation & stayed persistant. These companies claim to be legit, and the last thing they need or want is a bunch of CC companies giving them a bad wrap.

I suppose it is legal, but I seriously question the moralality of companies that take advantage of people for a few bucks.

If I can be of any assistance in helping someone else out there recoup their money, please, just let me know.

sweeth4796 September 2nd, 2005 05:55 PM

THANK YOU SO MUCH!!!!
 
YOU SAVED ME! I READ YOUR POST AND CALLED THE PEOPLE THAT CHARGED ME AND THEY ARE REFUNDING. I THINK IT IS THE SAME COMPANY. MP3 DOWNLOADING IT IS CALLED. ANYWAY....SAME PRICE, 10-15 DAYS 4 REFUND. I CANT THANK YOU ENOUGH. DID YOU ACTUALLY GET THE MONEY BACK IN YOUR ACCOUNT? THEY SAID THEY WERE SENDING ME A CONFIRMATION EMAIL BUT AS OF YET I STILL HAVENT RECEIVED IT. IT JUST SEEMED TO EASY.

VAL

TheEdge43725 September 3rd, 2005 05:10 AM

GREAT!!!
 
GREAT JOB!!! Yes, so far I was told I would get a refund, it hasn't been 10-15 days thus far...I'll certainly keep you posted as to what happens ...

cathieg September 5th, 2005 04:46 PM

I feel like a fool
 
I can't believe I was so foolish.
I signed up today for limewire.
It said it was $24 I was charged an additional $18 for movies.
A total of $52.
Whats the worst is that I was so unhappy with the downloading I decided to cancel right away.( same day same hour)
I have been stuck in a catch 22 all day.
Now I have stumbled upon you. I wish I had found you first.
I don't know where to start.
Please,Please Help
Thank you
Cathie

Sgt September 5th, 2005 07:48 PM

Hi TheEdge43725

WELL DONE you didn't take any crap from them what so ever, I totally agree with Ukbobby wish more people would look before they leap.

You did Totally all the right Things :cool: :D

Sgt

TheEdge43725 September 6th, 2005 05:29 AM

Cathy
 
Go to the page where you 1st signed up, you can probably find it in your browsers history...you probably got an automated e mail from them...mine had a live chat option, and I spoke directly with someone via the internet. The result is posted above.

You might also call your CC company and give them the "heads up"...they might not be able to do anything until the charge posts, but don't give up!!!...I hope this helps, if you need further assistance from me, please post it in here.

cathieg September 6th, 2005 06:34 PM

Edge,
Thank you So much.
I went back to my confirmation letter, and they have a live chat link. Of course it is closed now, but tomorrow I will chat with them.
I called my cc today, The sale is still in limbo for another couple of days. When it goes through I can dispute it.
Thanks again
Cathie

TheEdge43725 September 7th, 2005 02:29 PM

np problem...glad to help!
 
Let me know how it goes Cathie... ;)


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