Gnutella Forums  

Go Back   Gnutella Forums > Current Gnutella Client Forums > LimeWire+WireShare (Cross-platform) > Open Discussion topics
Register FAQ The Twelve Commandments Members List Calendar Arcade Search Today's Posts Mark Forums Read

Open Discussion topics Discuss the time of day, whatever you want to. This is the hangout area. If you have LimeWire problems, post them here too.


Welcome To Gnutella Forums

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content, fun aspects such as the image caption contest and play in the arcade, and access many other special features after your registration and email confirmation. Registration is fast, simple and absolutely free so please, join our community today! (click here)

If you have any problems with the Gnutella Forum registration process or your Gnutella Forum account login, please contact us (this is not for program use questions.) Your email address must be legitimate and verified before becoming a full member of the forums. Please be sure to disable any spam filters you may have for our website, so that email messages can reach you.
Note: Any other issue with registration, etc., send a Personal Message (PM) to one of the active Administrators: Lord of the Rings or Birdy.

Once registered but before posting, members MUST READ the FORUM RULES (click here) and members should include System details - help us to help you (click on blue link) in their posts if their problem relates to using the program. Whilst forum helpers are happy to help where they can, without these system details your post might be ignored. And wise to read How to create a New Thread

Thank you

If you are a Spammer click here.
This is not a business advertising forum, all member profiles with business advertising will be banned, all their posts removed. Spamming is illegal in many countries of the world. Guests and search engines cannot view member profiles.



Deutsch? . . . . Español? . . . . Français? . . . . Nederlands? . .
Hilfe in Deutsch, . Ayuda en español, . Aide en français . et . LimeWire en français, . Hulp in het Nederlands

Forum Rules

Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
Members need to supply these details >>> System details - help us to help you (click on blue link)


Moderators

There are senior members on the forums who serve as Moderators. These volunteers keep the board organized and moving.
Moderators are authorized to: (in order of increasing severity)
Move posts to the correct forums. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum.
Edit posts. Moderators will edit posts that are offensive or break any of the House Rules.
Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted.
Restrict members. This is one of the last punishments before a member is banned. Restrictions may include placing all new posts in a moderation queue or temporarily banning the offender.
Ban members. The most severe punishment. Three or more moderators or administrators must agree to the ban for this action to occur. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration.


The Rules

1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement.

2. Spamming and excessive advertising will not be tolerated. Commercial advertising is not allowed in any form, including using in signatures.

3. There will be no excessive use of profanity in any forum.

4. There will be no racial, ethnic, or gender based insults, or any other personal attacks.

5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive. Picture sample attachments in posts must not include copyright infringement.

6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning.

9. Multiple copies of the same post will not be tolerated. Post your question, comment, or complaint only once. There is no need to express yourself more than once. Duplicate posts will be deleted with little or no warning. Keep in mind a forum censor may temporarily automatically hold up your post, if you do not see your post, do not post again, it will be dealt with by a moderator within a reasonable time. Authors of multiple copies of same post may be dealt with by moderators within their discrete judgment at the time which may result in warning or infraction points, depending on severity as adjudged by the moderators online.

10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection.

12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban.

13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts.

14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam.

15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old September 1st, 2005
Apprentice
 
Join Date: September 1st, 2005
Posts: 8
TheEdge43725 is flying high
Thumbs up get your $$$ BACK!!!(music members)

I've posted this same post in several areas of this site...(mods, please forgive my inexperience in this site...I'm just trying to help a few people out!)

I was able to get a full refund from the "rip off" site...here's a copy of my chat...maybe this will help someone...please note my conversation was very "matter of fact"...and I wasn't about to settle for anything less than a full refund...

It's important to remain "on course", and as frustrating as it is, you have to keep in mind that the person you're speaking to is simply doing a job that he/her hates anyway...so I'd strongy advise to not get angry or abusive with that person

Powered by SightMaxWelcome to Downloading Support.

mena will be right with you.

mena - Welcome to our live webchat service, how may I assist you today?

ME - I'd like to cancel my 7 day free trial please

mena - what is the problem you are having?

ME - i wasn't impressed with the service

mena - why is that?

ME - well, to be honest, I was told I've been overcharged, and it's a free service...and I thought that before I proceeded with a dispute with my cc company, I'd just have you folks honor the 7 day no risk trial as advertised on the web site

mena - what were you looking for when you signed up?

ME - what information do you need from to cancel the charges?

ME - a reliable p2p download site

mena - that is what this is

ME - what information do you need from me to cancel...???

menabut that is what this is...

ME - I'm not here to argue, or debate...please, what information do you need from me to cancel...???

mena - but why would you want to cancel a service when it is what you are looking for?

ME - ...I'm asking that my cc NOT be charged

mena - Really! I apologize if you are not entirely satisfied with our services. What can I do today to be able to keep you as a customer?

ME - like I said, I'm not here to either debate, argue, answer any questions...other than what information do you need from me in order to cancel...???

ME - there's nothing you can do...although I appreciate the offer...now...what information do you need for me to have this canceled...???

mena - The account has been cancelled, you will see a credit for 37.34 within 10-15 daysmenaIs there anything else I can help you with?

ME - nope...

ME - I was charged $47

mena - There is a 9.95$ fee for the processing and handling that is not refundable.

ME - that wasn't information provided to me at the time of the charge...I've got the printed terms & conditions right here in front of me

ME - 47.29 $ USD...was charged...
mena - it was clearly stated in the terms and details and also in the details of the satisfaction guarantee, one which can be found in step 2 of the sign up process, the other in step 3

ME - and there's no mention on the terms and conditions ...I'm sitting here with all 3 pages I printed off at the time of the charge

mena - go back and see

ME - I don't have to...I've got it right here

mena - Our 7 day satisfaction guarantee:
If you are within your first 7 days of our guarantee period – you are eligible for a refund of the unused portion of your membership minus a $9.95 reserve which we keep to cover the costs of processing and handling. No refunds will be applied towards the upgrade package. This is a software program and once purchased cannot be refunded. Please allow a 10 to 15 day processing delay before the funds are returned to your account, should your request be accepted. If you have any technical questions and would require support, please direct your message to our support team at 1-866-240-2481 Monday to Friday, 9am to 5pm (EST).

ME - go ahead and process the 37.34 refund, and I'll take the additional refund up with my CC company

ME - also...although I've copied this chat session...please send a copy to my email address...

mena - the account has been credited in full

mena - Is there anything else I can help you with?

ME - the entire $47.29...???

mena - yes

ME - and when might I see the credit...???

menawithin 10-15 days

ME - tyvm...and you will make certain I get a copy of this chat session in my email ...???

mena - if you selected to receive it then it will be sent automatically, if not copy and paste it for your records

ME - ok...I did make that selection prior to talking to you today...tyvm for your time today...
Reply With Quote
  #2 (permalink)  
Old September 2nd, 2005
Valued Member
 
Join Date: May 30th, 2004
Location: United Kingdom
Posts: 2,866
ukbobboy01 will become famous soon enough
Thumbs up Got Your Money Back

Well Done Edge.

If most newbies were as diligent as you there would not be a flourishing scamming industry.

Unfortunately, most newbies can’t remember the scam-site they went to, do not make a note of the terms and conditions, do not know what they are actually paying for and, above all, do not know who or what they have actually paid.

Glad to see the scammers do not have it all their own way.



UK Bob
Reply With Quote
  #3 (permalink)  
Old September 2nd, 2005
Apprentice
 
Join Date: September 1st, 2005
Posts: 8
TheEdge43725 is flying high
Default yeah...well...

I might not be the brightest "bulb in the box"...but I refrained from being rude, or allowing my anger or frustration come through my conversation & stayed persistant. These companies claim to be legit, and the last thing they need or want is a bunch of CC companies giving them a bad wrap.

I suppose it is legal, but I seriously question the moralality of companies that take advantage of people for a few bucks.

If I can be of any assistance in helping someone else out there recoup their money, please, just let me know.
Reply With Quote
  #4 (permalink)  
Old September 2nd, 2005
Novicius
 
Join Date: September 2nd, 2005
Posts: 1
sweeth4796 is flying high
Talking THANK YOU SO MUCH!!!!

YOU SAVED ME! I READ YOUR POST AND CALLED THE PEOPLE THAT CHARGED ME AND THEY ARE REFUNDING. I THINK IT IS THE SAME COMPANY. MP3 DOWNLOADING IT IS CALLED. ANYWAY....SAME PRICE, 10-15 DAYS 4 REFUND. I CANT THANK YOU ENOUGH. DID YOU ACTUALLY GET THE MONEY BACK IN YOUR ACCOUNT? THEY SAID THEY WERE SENDING ME A CONFIRMATION EMAIL BUT AS OF YET I STILL HAVENT RECEIVED IT. IT JUST SEEMED TO EASY.

VAL
Reply With Quote
  #5 (permalink)  
Old September 3rd, 2005
Apprentice
 
Join Date: September 1st, 2005
Posts: 8
TheEdge43725 is flying high
Thumbs up GREAT!!!

GREAT JOB!!! Yes, so far I was told I would get a refund, it hasn't been 10-15 days thus far...I'll certainly keep you posted as to what happens ...
Reply With Quote
  #6 (permalink)  
Old September 5th, 2005
Novicius
 
Join Date: September 5th, 2005
Posts: 2
cathieg is flying high
Unhappy I feel like a fool

I can't believe I was so foolish.
I signed up today for limewire.
It said it was $24 I was charged an additional $18 for movies.
A total of $52.
Whats the worst is that I was so unhappy with the downloading I decided to cancel right away.( same day same hour)
I have been stuck in a catch 22 all day.
Now I have stumbled upon you. I wish I had found you first.
I don't know where to start.
Please,Please Help
Thank you
Cathie
Reply With Quote
  #7 (permalink)  
Old September 5th, 2005
Sgt Sgt is offline
Gnutella Muse
 
Join Date: August 24th, 2005
Location: Not Where I'd Liked To
Posts: 225
Sgt is flying high
Default

Hi TheEdge43725

WELL DONE you didn't take any crap from them what so ever, I totally agree with Ukbobby wish more people would look before they leap.

You did Totally all the right Things

Sgt
Reply With Quote
  #8 (permalink)  
Old September 6th, 2005
Apprentice
 
Join Date: September 1st, 2005
Posts: 8
TheEdge43725 is flying high
Default Cathy

Go to the page where you 1st signed up, you can probably find it in your browsers history...you probably got an automated e mail from them...mine had a live chat option, and I spoke directly with someone via the internet. The result is posted above.

You might also call your CC company and give them the "heads up"...they might not be able to do anything until the charge posts, but don't give up!!!...I hope this helps, if you need further assistance from me, please post it in here.
Reply With Quote
  #9 (permalink)  
Old September 6th, 2005
Novicius
 
Join Date: September 5th, 2005
Posts: 2
cathieg is flying high
Default

Edge,
Thank you So much.
I went back to my confirmation letter, and they have a live chat link. Of course it is closed now, but tomorrow I will chat with them.
I called my cc today, The sale is still in limbo for another couple of days. When it goes through I can dispute it.
Thanks again
Cathie
Reply With Quote
  #10 (permalink)  
Old September 7th, 2005
Apprentice
 
Join Date: September 1st, 2005
Posts: 8
TheEdge43725 is flying high
Default np problem...glad to help!

Let me know how it goes Cathie...
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Does anyone know how to get back deleted music? jumper General Windows Support 2 September 3rd, 2007 03:05 PM
ripped off by the music members site? TheEdge43725 General Windows Support 0 September 1st, 2005 03:20 PM
Music Members Area Web site tomn66 Open Discussion topics 6 July 24th, 2005 08:43 PM
Pauses when playing back music Mecoman General Windows Support 1 May 15th, 2004 06:59 PM
downloaded music is playing back too fast mycwall General Windows Support 0 March 4th, 2003 09:38 PM


All times are GMT -7. The time now is 01:37 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.0 ©2011, Crawlability, Inc.

Copyright © 2015 Gnutella Forums.
All Rights Reserved.