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Open Discussion topics Discuss the time of day, whatever you want to. This is the hangout area. If you have LimeWire problems, post them here too.


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Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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Violation of any of these rules will bring consequences, determined on a case-by-case basis.


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  #1 (permalink)  
Old November 26th, 2008
Novicius
 
Join Date: November 26th, 2008
Posts: 2
emblata is flying high
Default Quite annoyed about this! (want to download Pro again)

I HAD LimewirePro even though it was getting to be like 2 years old. I paid for that and have all the emails confirming it. Today I checked out the latest Basic program but did NOT expect it to install and replace my original Pro limewire but it did that.

I have done every possible search to contact Limewire to ask for my old program back but there is not one address given to contact them. They have total non contact which I think is rude and arrogant.

There is a "Support" section where you have to enter your email address you had when you bought Pro and when I enter that it refuses to recognise that as my contact. I can prove it but can't contact anyone to do that. It just shuts you off from contact and support. A disgrace.

Can someone give me an email address that will allow me to contact Limewire directly? Thank you.

My email should work here to reply to me if you want to.
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  #2 (permalink)  
Old November 26th, 2008
Sleepless's Avatar
ReTired
 
Join Date: January 1st, 2006
Location: Unknown
Posts: 3,115
Sleepless is just really nice
Default

If you bought it two years ago, then your email is long since deleted from their database. You should always back-up installers.
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  #3 (permalink)  
Old November 26th, 2008
birdy's Avatar
Airhead
 
Join Date: October 18th, 2004
Location: Perth, Australia
Posts: 873
birdy has a distinguished reputationbirdy has a distinguished reputation
Default

Sorry, but in this case you're out of luck.

2 years ago, buying Pro entitled you to free updates & email support for 6 months. So you would've been able to download Pro for free, for 6 months after your purchase. There's a 12 month option now, but that definitely wasn't available 2 years ago. Whatever versions of LW you download while your Pro privileges are current are yours to use for as long as you like. But it's up to the user to save & back up Pro installers

Once your Pro privileges have expired, your email address won't be in LW's database anymore - that's why your email address isn't being recognised.

Did you buy Pro from the official site Lime Wire » Download LimeWire ?
Some sites offer 'unlimited' or 'lifetime' deals, but they're just scams.
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  #4 (permalink)  
Old November 26th, 2008
Remoc's Avatar
TexAz
 
Join Date: July 4th, 2006
Location: Sweating in Az.
Posts: 2,906
Remoc has a spectacular aura about
Default

I think the only thing that can be said here, is Always Backup the Pro Installer.
This is just my opinion, but even if you did get in touch with LW, your complaint would Fall on Deaf Ears.
The ONLY way for this to have happened was that You D/Led an Updated Version of Basic and it Deleted your present version of Pro. Thats the way it is Designed. Its Really No ones Fault but Yours.
So you've had a Pro Version for several years and you prolly paid about $18. and some change, Right ??
Now Figure out How many Files that You have Illegally Downloaded Due to Copyright Infringement, for the said Price of $18 Dollars and some change. Now do you Really have Room to complain ?? I think Not.
If so then Buy another Pro Version and Be Happy.
__________________
I Don't Suffer From Insanity, I Enjoy Every Minute of it






Last edited by Remoc; November 26th, 2008 at 04:48 PM. Reason: Wow, I came in Third Place. Sorry Guys LOL
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  #5 (permalink)  
Old November 26th, 2008
Novicius
 
Join Date: November 26th, 2008
Posts: 2
emblata is flying high
Default

Thank you, everyone who is clarifying this. "birdy" I did buy the original direct from Limewire itself, not a scam place and I knew at the time it was only a 6 month upgrade.

It arrived to me through email, and I always keep installers. I would have to check. You say I would have received one? I will look at the folder where I keep installers. Thank you all.
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  #6 (permalink)  
Old November 26th, 2008
birdy's Avatar
Airhead
 
Join Date: October 18th, 2004
Location: Perth, Australia
Posts: 873
birdy has a distinguished reputationbirdy has a distinguished reputation
Default

After you bought Pro, you would have got an email from LW with a link to your Pro personal download page... once you clicked on the link, you would've been been sent to a page where you could download a Pro installer.

The installer itself wasn't sent via email - just the link to your download page. That's because there might be several new versions released during the 6 months, so LW just send you the link to a download page & then you can download whatever updates you choose while your privileges are current.

But hopefully you still have the installer somewhere & can get your Pro going again
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  #7 (permalink)  
Old June 11th, 2009
Novicius
 
Join Date: June 11th, 2009
Posts: 2
henndogg78 is flying high
Default

Oh BOY!!!! I have had a limewire problem for a few weeks, it was starting connection but it NEVER connects. So I have been on all the forums and doing everything that everyone has said to try which I may add has been very helpful. But I followed the advice of uninstalling java and Limewire and reinstalling it, it tells me my account privileges have expired, would you like to purchase at a discount. Lets just say I am the opposite of happy right now
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  #8 (permalink)  
Old June 11th, 2009
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 985
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

We always recommend to start with LW Basic first, then if all is fine, then you can consider other options. With the amount of details you have offered, we can't help much. Yours is a connection problem; it might be better creating a new thread in the Connection Problems section & including these details System details - help us to help you (click on blue link)

We wish we had ESP but unfortunately, our minds are limited. (concentrates very hard to see their set up clearly) .. I'm sure you're using DOS right .. that might be the reason, LW does not support DOS.
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