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Welcome To Gnutella Forums

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content, fun aspects such as the image caption contest and play in the arcade, and access many other special features after your registration and email confirmation. Registration is fast, simple and absolutely free so please, join our community today! (click here)

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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
Members need to supply these details >>> System details - help us to help you (click on blue link)


Moderators

There are senior members on the forums who serve as Moderators. These volunteers keep the board organized and moving.
Moderators are authorized to: (in order of increasing severity)
Move posts to the correct forums. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum.
Edit posts. Moderators will edit posts that are offensive or break any of the House Rules.
Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted.
Restrict members. This is one of the last punishments before a member is banned. Restrictions may include placing all new posts in a moderation queue or temporarily banning the offender.
Ban members. The most severe punishment. Three or more moderators or administrators must agree to the ban for this action to occur. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration.


The Rules

1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement.

2. Spamming and excessive advertising will not be tolerated. Commercial advertising is not allowed in any form, including using in signatures.

3. There will be no excessive use of profanity in any forum.

4. There will be no racial, ethnic, or gender based insults, or any other personal attacks.

5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive. Picture sample attachments in posts must not include copyright infringement.

6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning.

9. Multiple copies of the same post will not be tolerated. Post your question, comment, or complaint only once. There is no need to express yourself more than once. Duplicate posts will be deleted with little or no warning. Keep in mind a forum censor may temporarily automatically hold up your post, if you do not see your post, do not post again, it will be dealt with by a moderator within a reasonable time. Authors of multiple copies of same post may be dealt with by moderators within their discrete judgment at the time which may result in warning or infraction points, depending on severity as adjudged by the moderators online.

10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection.

12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban.

13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts.

14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam.

15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


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  #1 (permalink)  
Old April 5th, 2006
foolofthehill's Avatar
The Final Frontier
 
Join Date: March 24th, 2006
Location: Thailand
Posts: 1,974
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Arrow A general forum question of interest

What is in this forum considered an adequate time a poster should wait until he could expect a reply to his/her question??

I've tried to figure this out by myself by reading all relevant stickies and forum rules, but unfortunately couldn't find any information about it (though I accept being blamed for suffering from a possible infrequent blindness every now and then ).

And in addition to this question, it would be interesting to know what moderators would advice the poster to do in case this adequate time has passed without any responds??

I just noticed that most posters, especially the first time posters, seem to sit in front of the screen, after posting their call for help, bitting their nails nervously in expectation of an instant responds not realising that the moderators might be overwhelmed from the huge amount of requests.

So, if there would be something you, the moderators, call an adequate time for waiting, why not presenting this information in a sort of Java-script pop up in connection to the posters 'click' on to the submit button?!?
Something like "Thanks for your post, the members of this forum will try to reply in the next XXX hours/days/weeks. Please be patient !", after which the poster has to click onto an 'OK' button to let the communication window (I know that's the wrong word for it, the right one lies on my tongue but won't get out) disappear.

(Okay, and if you suspect me to have some selfish reasons behind my idea, you're d@#m right.........but I am patient and will wait until one of you nice guys steps into my unanswered post ) [Nevertheless, I believe such an info could prevent a lot of unnecessary posts, which I've found throughout this forum]

Cheers
Mario
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  #2 (permalink)  
Old April 5th, 2006
On Holiday
 
Join Date: April 20th, 2005
Posts: 3,279
Only A Hobo is a great assister to others; your light through the dark tunnel
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Umm which question do you have in mind? Moderators do not tend to answer a lot of questions ..that is not their job. Many senior members and also many much less senior members answer the questions here and lotr does more than his fair share of the work. Double posted questions and those written incomprehensibly or containing little or no helpful information tend to get ignored. Questions with a follow up posted 5 minutes later do not figure well in my book. If I don't know how to answer a question I leave it. A post with zero responses or at least no replies from a senior member will recieve more attention from others.

Also questions asked more than 24 hours ago dissappear from the latest posts search. I had a quick look at your previous posts and don't know which one you mean. The forums have been upside down recently as you are aware, we've done our best, but a few questions may have slipped under the mat .. so gentle message saying "anybody please" in your thread will bring it to the top of the list I'm not sure any great changes are required to the system .. seems to work pretty well to me .... usually.
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  #3 (permalink)  
Old April 5th, 2006
foolofthehill's Avatar
The Final Frontier
 
Join Date: March 24th, 2006
Location: Thailand
Posts: 1,974
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Default

Quote:
Originally Posted by Only A Hobo
Umm which question do you have in mind? Moderators do not tend to answer a lot of questions ..that is not their job. Many senior members and also many much less senior members answer the questions here and lotr does more than his fair share of the work. Double posted questions and those written incomprehensibly or containing little or no helpful information tend to get ignored. Questions with a follow up posted 5 minutes later do not figure well in my book. If I don't know how to answer a question I leave it. A post with zero responses or at least no replies from a senior member will recieve more attention from others.

Also questions asked more than 24 hours ago dissappear from the latest posts search. I had a quick look at your previous posts and don't know which one you mean. The forums have been upside down recently as you are aware, we've done our best, but a few questions may have slipped under the mat .. so gentle message saying "anybody please" in your thread will bring it to the top of the list I'm not sure any great changes are required to the system .. seems to work pretty well to me .... usually.
Being a non-native English speaker (as I am) includes sometimes the risk to be misunderstood by a wrong choice of words. Please accept my apology for that!!
My post was not intended to be a complain. It was actually a serious suggestion, which I thought could possibly make the lives of those who answer all the questions from the posters a bit easier (my thoughts at that point were actually with people like LOTR and birdy, as well as you -since I saw a lot of useful advice of you too).
On the other hand I could easily put myself in the situation of those who have a problem and try desperately to find an answer, yet do not spend enough time with reading all the threads and stickies.
My final comment -kept in brackets- was then just born out of my German heritage, or German humor/ironic, which I know is not always comprehended well from other people; yet, sometimes I just can't resist.........I hope you understand and accept.
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Old July 28th, 2006
Sgt Sgt is offline
Gnutella Muse
 
Join Date: August 24th, 2005
Location: Not Where I'd Liked To
Posts: 225
Sgt is flying high
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Hi Guys
Maybe Try this, it says, when the forum starts

(If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.)

Try Telling the people looking for help To SEARCH, the forum In Big Black Capital Letters, you know what some are like can't think of it for themselves ,or you could put it in search, in BIG RED LETTERS so it really stands out

How Many people actually read the faqs or help files on, anything, before posting

I think This might help (??)

Sgt
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  #5 (permalink)  
Old July 28th, 2006
Grandpa's Avatar
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Join Date: February 20th, 2005
Location: Depends on the Day
Posts: 3,012
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You do know this post is 3 months old but since you brought it back to life I will answer foolofthehill orriginal question.

I would say about 5% do a reasonable search on the forum for their answers before posting their question. And probably 50% do a quick look and get discouraged because there are so many post to read through. I know I was guilty of reading through post for about 30 min. then giving up before I posted my first question on the forum.

The Lord of The Rings answered it within a few hours but I knew by looking at the unanswered post it would be a while before it got answered. It was back before a good portion of the senior members were members. At that time about 75% or greater messages were being answered by the Lord. And I new he was in a totally different time zone than I was.

Today most post get answered within an hour or less it is pretty rare that I look at the new post and see any well asked question that hasn't been answered. We currently have several active senior members from all around the world and different Time zones so there is a pretty good chance of getting questions answered in a timely matter.
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Old July 28th, 2006
Sgt Sgt is offline
Gnutella Muse
 
Join Date: August 24th, 2005
Location: Not Where I'd Liked To
Posts: 225
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Default Hi Grandpa

I know that most of the posts are answered within a few hours, I was not meaning to imply that this forum does not, try and anwser the requests within a certain time, what I was saying was that a lot of people don't search, the posts, when they should, we found that on a lot of the Forum websites, they didn't do it either, when I was a member of them

Sgt

Last edited by Sgt; July 28th, 2006 at 02:59 PM.
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  #7 (permalink)  
Old July 28th, 2006
Lord of the Rings's Avatar
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Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 841
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
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Funny you should suggest such a thing. For the past 10 months at least, I've had a custom script I've wanted to employ for members with 3 or less posts to their name. It would force them to read the rules, description of sections & Stickies, etc. before being able to post. But I haven't been able to get this into operation due to small technical problems. lol With any luck, it will be in operation before the end of the year. But no promises.
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Old July 28th, 2006
Sgt Sgt is offline
Gnutella Muse
 
Join Date: August 24th, 2005
Location: Not Where I'd Liked To
Posts: 225
Sgt is flying high
Default Hi LOFTR

I Like what your doing
But if I May make a suggestion, I would make it 2 trys, If they can't get it from, what your site is suggetsing, they never will, I found this on a lot of the sites I was Involved in.

Another Idea is members sign in, then you know who is members and who isn't, We did that so when the guest's try and place their posts, they had 2 posts unless they became members (this worked pretty well, unless, they were given the answer straight away), then it fell down

I must admit we are still working on this (though LOTR is pretty close), our group has taken that into consideration, If you solve it LOTR, I would be really interested on how you did it

Sgt

Last edited by Sgt; July 29th, 2006 at 09:10 AM.
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  #9 (permalink)  
Old July 28th, 2006
Lord of the Rings's Avatar
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Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 841
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
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For this forum, it's not wise to stop visitors even viewing the forum. We get visitors who are programmers of all sorts, etc. Also, there's lots of people who "do" read the stickies & research their topic, find their answer & then disappear. It's normally dare I say it the "d****" (who register because their problem is not so easily recognised or is a new problem or,) they are just in need of personal support due to their technical ignorancy. I should have limited that last comment. But making the point that some people register & post from time to time to give valuable info. Whereas there's those who need personal help, & there's those who are simply "LAZY" to find previous answers to their problem which still apply.
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  #10 (permalink)  
Old August 1st, 2006
Apprentice
 
Join Date: July 28th, 2006
Posts: 5
mercy1 is flying high
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I dont understand what was going on this thread.
But the Avatar pic in LORD OF THE RING is very nice.
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