Just read the Bios on the limewire team..all that education.. Stanford, Yale, MIT, NYU AND BLAH BLAH BLAH.. You would think now... That a simple issue ... snafu..somewhere in this system, could be remedied... ALL THAT PUFFED UP, SELF ABSORBED, OH, LOOK AT ME AND WHAT I have done... simple customer service ... they can't do it... simple courtesy, professionalism...we will get back to ya..at least..they can't do it.. Gee, why am I not bewildered.. They have become, what at one time in their life, they frowned on... Oh, how things change!!