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Old May 25th, 2006
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Default I need some help please

I'msorry I didn'tknow whereto post thisat.I purchased the LimewirePro awhile back,But I recently had a problem with my computer and it well crashed...I LOST EVERYTHING.I tried going to Limewire Pro support and typing in my email and it keeps telling me I don't exist.Can anyone tell me howto get in touch with them to be ableto re download my limewire Pro again.PLEASE any help would be greatlyappreciated.
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Old May 25th, 2006
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That depends upon how long ago you purchased LW Pro. LW Pro offers 6 months only of updates & customer support. Near the end of 6 mths they offer a discount to continue with pro for a short time. At the end of 6 months your name will be removed from their database if you chose not to continue with pro support.
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Old May 25th, 2006
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Join Date: September 24th, 2005
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Thanks for the input,I never got any updates offers from them after I purchased it and never was able to get any help from techs upport ever,so I guess I will just use the free version for now.

(Near the end of 6 mths they offer a discount to continue with pro for a short time. )Never received this offer from them.It has been about a year since I purchased it.But I should be able to at least redownload the Pro I paid for right even if I don't upgrade again. They only said you wouldn't get updates after 6 months or customer support,they didn't say you would not be able to use the Pro you purchased.Am I correct on that matter or not?
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Old May 26th, 2006
On Holiday
 
Join Date: April 20th, 2005
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Hi .. I just downloaded a new pro version and had not realized my subscription had run out. On going to pay I was offerred the reduced rate of $14.50 and paid it gladly. How long this offer lasts after the expiry of your old pro I do not know. Apparently an e-mail offer is supposed to be sent out, but I never recieved one. Old Pro versions are not available from Limewire, but if you are a mac user you could PM me and I might be able to think of something. Officially, I regret that you should have kept an archived copy of your old installer in a safe place. I hope this explains the situation
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Old May 27th, 2006
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I have some older pc versions. But nothing earlier than 4.8.1 (I wouldn't offer anyone anything earlier!)
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Old May 27th, 2006
BeckyW's Avatar
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Thanks Guys I aprreciate your help,Hobo I have a PC a Gateway computer,and I do regret I didn't keep a copy of the installer now.I never have had anything remotely close to this happen to me before.I have had only 2 computers both Gateways and the old computer my sister has now and it still works perfectly,I just outgrew it.But I never had to do any restoring or anything on it in the 5 yrs I owned it, and this one which is now a little over 8 months old was running perfectly until the Bad Storms hit and caught me off gaurd while I was on it,had a power failure and it messed up something in my Windows XP I tried everything before doing the total system recovery to Factory settings..I have learned a very hard lesson BACKUP everything to Disks for an emergency. lol
I downloaded the newest freeversion I will probably have to break down and pay the $18 for Pro again.Thank you guys so mcuh for trying to help I appreciate it so much.
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