Blackhorse 70V

LOTR has got it in one, simply put I am fed up with getting different advice from different help-desk personnel, within the same organisation, and getting nowhere fast.

And don't you get fed up when you call a company the person your speaking to, or obtaining advice from, says this call may be recorded for training purposes.

OK, you may not get that in the US but you do get it all the time here in the UK, and the thing that worries me is suppose you get into a dispute with the organisation about the advice you were given. You, the recipient, has no way of getting a copy of that recording, to help your case, or even knowing whether the recording was ever made.

Plus, I believe there should be some simple way to document my important telephone conversations by utilising my PC, I can document my letters, faxes, pictures, etc. but currently not my voice communications - seems odd.


UK Bob

We get that over here, the message usually says however, please say if you do not wish the discussion to be recorded. But yes, if you do not specify, you simply do not know if they recorded it or not.

In the early days, because both microphones and speakers are magnetic based, if one is too close to the other it can cause a hum or interference. These days of course there's many more technologies. The phone line could pass through a recording device before it reaches the actual handset (if a handset is used.) Digital signals make a difference.