I recently switched me internet service to a 256 modem. I was using a dial up service. Now that I have switched I cannot connect to LW. I have done the firewall settings posted on their Help website but I have no luck. The error I get is: " The machine you are using does not appear to have an active inernet or a firewall is blocking LW from accessing the internet. Please check your connections ans firewall settings then select Connect from the file menu to connect to LW. " I have gone to my DSL providers homepage and turned off the firewall settings there as well. Is there a place in LW where I can choose to connect to the internet via modem rather thatn dial up as I was when I signed on to LW! I run off of Window XP.
PLEASE HELP!

Chances are it's related to your new modem/router.

Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?

Can you give us a total desciption of your set up:
1. OS version? (eg: Windows 98)
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (home, school, work, etc.)?
8. What version of Limewire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your isp provider?
10. Is this a your 1st try at LW or is this a new problem with an experienced user.

the page reads: Your test Worked

1. Windows XP
2. I have Norton Anti Virus and a Firewall that came with my new DSL Service.. it doesn't say the name though. But I have disabled it.
3. ? I bought the computer last Jully
4.131 GB
5. broad band DSL
6. Netopia modem serial numer: 17482868
Caymen 3300Series
7. I connect from home
8.LW 4.8.1
Java 1.5.0_02
9. Cnetury Tel
10. i have had LW for a few months and never had a problem connecting with dial up. Now that I have modem DSL I cannot connect.

When I signed up did I perhaps have to check a diap up version. If so can I switch to modem or DSL

OK, XP firewall & Norton DO NOT run well together! Disable XP's firewall: go to the control panel, double click on Windoze Firewall, check the disable box.

See *Configuring Norton Internet Security & double-check your settings.

Your connection type makes no diff for LW official site other than slower connection & related issues.

You'll need to read your manual to see if your router utilises UPnP. If not, then you'll need to manually forward (open) a port. Setting up a static ip is the most vital part of this. Follow the instructions carefully or else the whole process won't work!
Steps:

1. Set up a Static IP

2. Forward port 6346 & look for limewire under the following page: http://www.portforward.com/english/r...n3300index.htm (includes instructions link for setting up static ip.

3. Within LW: Manual port forward instructions & sample image & 2 posts after that.

*** However the fact that your port test worked suggests your router does understand & use UPnP. So try deleting your LW Preferences folder whilst LW is closed; instructions here: Fixes for Limewire & try other suggestions in this link! Good luck!

I GOT IT!!!!!!!!!!!! THANK YOU so much for everything. I went to my Norton Anti virus an saw that there was also a firewall setting there. I was not aware that it even existed until you told me to recheck things. Now I know I have to disable the firewall and the anti virus before connecting to LW! Thanks so much for helping me. Sorry for bugging you!