I am a Optimum Online customer in the Bronx and can pinpoint the exact moment Cablevision starting screwing with my line. On 4/31/06 I was using limewire when all of sudden I lost my internet connection. My line goes through a phone adapter so I rebooted the adapter regained my connection, but found that limewire no longer worked. I also use bittornado to download, I can connect with it, but the speed is very slow. I've since gotten limewire to work on port 60046 maybe you can give that a try. On the subject of the response to your message the answer is disingenuous at best. Optimum Online's biggest selling point is it's download speed. If the idiot who wrote you thinks that internet browsing and email is the company's only responsibility then we should all go back to dial up. Cablevision needs to come clean don't block certain programs and then tell people it's your responsibilty to configure it. Of course they won't do this because they want your money.