i think i have tried what i can.
i have never used LW on my new pc, so i am not sure that i have an issue with "old LW pref folders" would i?
i am letting LW in on the only firewall setting i can find.
and i cant firgue out how to log into my westell modem to change any UpUn?setting.
im sorry if this is a basic problem to you guys, but we all had to learn to walk before we could run. so thank you for your patients.

Have a look at this link.
Port Forwarding for the Westell Versalink 327W

Those instructions are for port forwarding your Westell...they also show you how to log into it

I found this info on an X-Box forum, it's for enabling UPnP on your model.
If this is the only time that you've used LW then you won't have the old preferences folder. Did you go & delete the prefs folder that you do have?
You'll know if you deleted it properly - when you start LW it will take you through the setup wizard again (same as when you first installed LW).

many thanks for your help.
when i go to put my ip address into the address bar i get a internet explorer cant find that web page, i tried the number given whih was said to be the default, and i also looked up on my pc and it said it was a different ip #, i tried them both and neither worked. i remeber a few years ago, you could just down load the software and it would just work so easy.

yup you were right, i did delete the LW folders, and then when i went to run it again, it had me reistall it. i have just been tring to turn over ever rock to get this to work.
about the firewall issue, my pc came with a trial macafee on it, but i deleted it,and it isnt listed on my list of programs, but it is still on my firewall screen,there isnt a way for me to change it either. could that be an issue?

Try using your computer's search to look for all files & folders with mcafee in the name & delete what you find.

Check your router's manual...just see whether there's a secondary IP address that you can use to log into the router. Don't know if it'll help, but you could try using a different browser to log into the router.

Edit: Try typing this into your browser's address bar
http://dslrouter

oh well, thanks for trying to help me to get LW to work, it seems i have tried just about everything to some degree. it seems like i have added this and change that preference to get it to work. and nothing seems to work. what a headache, why cant it just be loaded and have it work like it used too.
again thanks to all that tried to help,
i'm out of here.
i feel like i am chasing a bone tied to a string,
i cant waste more time trying to get it to work,
why cant it just be loaded and work like it used too.
again thanks for all the help.