Either that or the tech support is just really dumb. I want to switch to a new ISP but the only cable internet provider in my area will not let you subscibe to their internet without subscribing to their cable TV also. And since I have Dish that is not an option. And all the DSL servers in my area say you have to subscribe to their telephone service. So I am stuck with who I have. Another thing that I forgot to mention is that my uncle who also has the same ISP started having this same problem the same time I did. I told this to my ISP when I contacted them, but they still insisted that it could be on their end.