Try calling them again. Be sure to keep pushing for answers, Don't let them sweettalk you and make sure to let them know that you know exactly what you have tried. Be as technically savvy as possible when explaining, then you will almost certainly get an answer, or maybe even some advice on how to get around the problem. Keep google handy while you do it just incase they try to confuse you with some internet packet filtering blah blah blah etc. mumble jumble. And write down anything that you might use against them later if you get stuck :wink:

I did that once btw The tech I spoke to had to redirect me to the same tech I had spoken to before

This was torrent and router related BTW not Limewire