Can't connect but could before
 

I've been reading some of the posting where people have connection problems but some of it is above my head for solving the problems. My son has Lime Wire Pro 4.12.6 on his computer and we paid for a subscription. He was able to connect until about 3 wks ago and hasn't been able to since. I've tried getting help from the tech support from the link directly in Lime Wire but it hasn't been helpful at all. I've noticed that you need to know certain things about the computer in order to help. Can you let me know. I work with computers but am not computer system savy so will need to be walked through everything. My son is worse so...please help. We would like to very much get connected again. Thanks.

Start here
Connection problems? Check here first!

Make sure you're only using 1 software firewall & that it's configured properly. The link above has lots of info about connection problems, have a look through that & see if anything helps. If you're stuck, give us your details...see the link below for the kind of info we need:)
System details - help us to help you

I guess the best thing for me is to be sitting at his computer to do this testing right. I'm trying to get the system details gathered that you've listed. How do I find out about the Firewalls in the computer. Where do I go. I really need to be walked through okay.

Just post the thing you know first. Like if it's a PC or a Mac. Try your best then we can get to the things you can't figure out later.

I tried going to that page but I am just getting lost. Here is what I have found out so far.
1. Windows XP Professional x64 Edition
2. I think the firewall is through AVG 7.5 (subscription)
3. 2.21 GHz, l.00 GB of Ram
4. 139 GB free space on C drive
5. DSL connection
6. Comtrend ADSL2+Router (belongs to service provider)
7. Connecting at home
8. Lime Wire Pro 4.12.6, Java 1.5._09
9. Ontera
10. Did the test, said it worked.
11. Sharing with parents computer through the device listed in #6
12. Not first try with Lime Wire
13. Yes, there is a brick wall

Um when I went into Lime Wire, Tools, Options, Advanced, Firewall Configuration is showed the Listening Port as 2568. Does that mean anything??

Ok, first things first. Do you remember if you or your son made any changes to the computer right before this happened? (eg. installed some program or changed any settings)

in Limewire Tools-->Options-->Advanced-->Firewall Configuration is "use UPnP (Recommended)" selected?

Also do you know how to get into your router setup, or does your ISP do that for you? and do you have a manual for it?

Not that I know of, no new programs except maybe he downloaded Google Earth. I'm not sure when, if that was before or after he couldn't connect. He thinks it was on there when he was still able to download.

Yes, UPnP is selected.

No I have no idea how to get into router setup, that is usually set up for the ISP. No manual.

Try changing the listening port in Limewire to 6346

Also incase you haven't already tried. Try turning of your router and wait for 10 minutes before turning it back on.

To find the Gateway IP for the Router. While you are connected to the internet go to Start-->Run. and type cmd then press enter.

On the promt that pops up type ipconfig /all then press enter.

The number that says Gateway IP is the address of the router

Make a note of all the numbers there

IP
SUBNET
GATEWAY
DNS (Two numbers if you are lucky)

note: it's really important that all the dots are in place eg. 192.168.1.101

Also can you try to find the exact make and model of your router. This should help us find a manual online and also it is possible that your ISP uses the default username and password to get into its setup.

Tried changing the listening port from 2568 to 6346 - no change. We had a power outage the other day so the router was off for five hours and no change, but I will try manually turning it off and then turning it back on and see what happens. Do you need me to give you all those numbers? All I can find on the routher is Comtrend, Model CT-5621, P/N 22462-016.

No change when I turned router off for 10 minutes. Do I leavethe port at 6346?

I'll check tomorrow for more help. thanks.

Don't post the numbers here. They are for your own use.

Do you remember if there has always been a wall in front of the globe in Limewire?

Your router should support UPnP (At least it says so in the specs). If it does then you shoiuld not have had a wall in front of the Globe.

I can't find an online user manual for it which kinda sucks.

I'm finding very little info on your ISP. Can't find any complaints about them shaping or blocking P2P programs due to excessive use. Actually found more users praising their service. The only negative I found was that they had strict rules against running webservers through their normal household services, but that sounded like they would ban the user completely if doing so, so that's not it.

Try changing the listening port to a high number (eg. 64069).

Also try to revert Limewire to default (in the options somewhere). Remember to reset days to keep incomplete files to a higher number when you do.

If you have any incomplete download right now, cancel them. It will only put more stress on the program if it has trouble connecting.

There are other fixes you could try here:

http://www.gnutellaforums.com/showthread.php?t=36420 Deleting the preference folder might help

Try this to get into your router. I don't know if it's your exact router but the first three numbers are the same.

http://www.portforward.com/english/r...2/Limewire.htm

If the username and password don't work then you have to call your ISP for the right one. Try to find out if UPnP has been turned of somehow.

You could try Portforwarding if nothing of this works.

Remember the static IP if you do. The numbers I asked you to write down will be needed for it. There is a link from the page above.

Just follow the instructions on the page.

I am getting totally lost trying to follow all these different instructions. When I did the search and delete the lime wire file, well lime wire was gone. couldn't open it anymore. My numbers through the net work connections are automatically put in as they don't show up. So I just don't know where to go from here. This is very frustrating.

I don't see how Limewire should disappear from deleting the preference folder. Are you sure that you didn't delete the program folder by mistake? It's called Limewire also.

Deleting the prefs should just reset Limewire.
They should be found in C:\Documents and Settings\**Your Username**\Application Data

Well no harm done there. You can just redownload and install it.

Also you have to be more specific which instructions you don't understand. Every answer will just be guessing if you don't

There is no file on his computer like the one you are telling me to look for. I guess I can't send you a copy of what the search page looks like when I search for limewire right??? No place for attachments in here. There are C:\Documents and Settings\Administrator......but nothing with a username nor application data files.

I tried to go to the links that you sent me but I get very confused trying to follow the instructions and finding some of the things it says to do. So trying to be specific. I'm having a hard time following the instructions on any of the links. I guess I just don't have those kind of capabilities to follow them. Dumb maybe!!

Just wondering, could there be a virus in the ocmputer that's not showing up on the AVG be in the computer and affecting anything??? AVG hasn't recorded any virus' but just wondering.

Should I try taking Limewire out and downloading it again??

It has to be there.

Did your read through the whole link (the part about it being hidden, and how to find it) Post 3 & 4 in the link

Also if you have had an older version installed first, then it will be called .limewire

You can try removing Limewire and then reinstalling it but I doubt it will do much good if you don't delete the preference folder. Remember to remove it using the uninstaller and not using Add/Remove Programs.

If you are logged in under an account named administrator then that's your **username**

Also it is possible to attach pictures here. Furder down the reply page it says Manage Attachments.

Alright, this is probably a bit late given that the forum took three days to send me an activation email, but I may still be able to help. I got a problem similar to the one you have described spontaneously on Monday of this week. I found this thread while browsing for solutions, alongside attempting to fix it myself.


Firstly, the symptoms:

1) Upon loading Limewire failed to connect to the Gnutella network. The connection status (bottom-left) remained on one bar indefinately. Restarting both Limewire or my computer did nothing to resolve this and I was still able to run all other programs that accessed the internet.

2) Total messages sent to the Gnutella network (Tools -> Statistics -> Advanced -> Gnutella -> Sent -> Number -> Total) was always one, which was sent immediately upon loading. Usually messages are sent around every 12s to maintain an average of 0.08 msgs/s to ensure that Limewire is still connected. This was also true of other message request protocols including those to other clients.

3) Total messages recieved from the Gnutella network (Tools -> Statistics -> Advanced -> Gnutella -> Recieved -> Number -> Total) was always zero. Usually messages are recieved to an average of 0.03 msgs/s.


The deduction:

Given that Limewire was not sending messages as it should be on a regular basis, there must either be some setting within Limewire that is now telling it not to send messages, or Limewire is awaiting a message that is not arriving and so does not continue to attempt a connection with the Gnutella network. The latter may be caused by the initial message not being recieved intact by the network, again possibly due to a local setting. This is naturally speculation as I am not familiar with p2p program methodology.


The cure?

If you have these symptoms (I suggest you check the statistics, although they may be typical of all errors of this type) the first cure I stumbled across was simply to use Limewire's inbuilt Restore Default Settings feature (Tools -> Options -> Restore Defaults [Button at bottom] ). This was irritating as it removed all custom settings, reset the library and required you to go through the first-time startup process again, but it was easier than running through the entire uninstall/reinstall process. Of course if the Limewire exe file is missing (typically stored at; X:\Program Files\LimeWire\LimeWire.exe where X is whatever letter is asigned to your primary hard drive) you may as well use Limewire's installer again.


I hope that helps someone. If you have any questions I will check this thread a couple of times, but since I no longer have the issue I cannot gather any further information with regards to it. Good luck.

Ikara
{The Guiding Light}