OS version? Windows XP

2. What firewalls you have? Windows firewall on w/ exception, Norton fw - off

3. How much ram? 256

4. Hard Disk space available?

5. Connection type? DSL, Lan

6. Modem & router brand name & model numbers? Modem- westell, model# B90-210015-04 / Router- Netgear WGR614v2

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? House

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. (LW 4.12.6)

9. Who is your ISP provider (Internet Service Provider)? Verizon Wireless

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Your Test worked!

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. yes but not sure

12. Is this a your 1st try at LW or is this a new problem with an experienced user. new prob. with a long time user

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?
cant even open Lw up