I don't think it's advisable for you to Mis Lead members about Norton, especially when you can't even figure out how to connect to LW.

I've used Norton for many years and have Never had an issue.

There was a time that my son couldn't connect to the Gnutella Network and he deleted the Pref Folder and that fixed the problem.

Had Nothing to do with Norton. I've also yet to get Infected as long as we've used Norton, and thats been over five years.

__________________
I Don't Suffer From Insanity, I Enjoy Every Minute of it

I have a Master's in CIS, am an MCSE, MCSA, am a Director of Technology, and have worked in the field of computers for over 10 years. I have had numerous issues with Norton being problematic so I speak with much experience, my Texan friend.
Kudos to your son who was able to fix the issue! I just get too busy with work to futz around with LW, I have clients to attend to.
If you ever get tired of paying a fee for Norton, try AVG, it's entirely free for home users and does a better job of protecting your system than Norton without the undue interference.
Incidentally, LW lists Norton as being a rather well-known problem when it comes to connection issues.