Hi Helena
Try this first, You may also need to Configure BT hub
How to use Manual Port faward

Universal Plug and Play may not be working properly Due to this update. "Security Update for Windows XP (KB931261)"
Removing this update is not Recomended & could make your computer vonarable to attack.

If this update is installed on your computer & UPnP is in use in Limewire,
Try switching to Manual Port faward, using port numbers between 45000 To 65000
Both Manual Port faward No, & Listerning port should be set at the same number
In LimeWire, GO to Tools/Options/Advanced/Firewall Config & use Manual Port faward.

If you are using a router to connect, that will also need configuring.
Find your router listed here, Use this blue link. & dont forget to create a static IP first, & click apply after changing each setting.
PortForward.com - Free Help Setting up Your Router or Firewall
Your Servant,
Peace.

__________________
mickjapa108

hiya

not sure i understand some of yr reply. i did manage to switch to Manual Port Forward and the number '6346' appeared in the box. is this right?

oh and i'm not using a router to connect. since my last post i've changed the Manual Port Fawad no and Listerning Port to the same number. I just picked the number 45555 because you said they need to be between 45000 To 65000 and neither of them were. I've also made new exceptions on the firewall settings with this new number for both TCP and UDP. Have i missed anything?