connection problem

[phaycox]

Operating System: Windows XP Home version
Firewall: Windows firewall
Space: Lots of RAM and hard disk space available
Connection: DSL/Cable
Modem: ActionTec 1701-wg wireless gateway

[birdy]

Make sure your Windows firewall's configured to allow LW.
User Cant Connect - LimeWire

And a bit more info, please
System details - help us to help you (click here)

[phaycox]

thanks for the reply. I've tried even with the firewall disabled. It's got me mystified.

[birdy]

Originally Posted by phaycox

It's got me mystified.

Me too. If you'd click on the blue 'system details' link in my earlier post & answer those questions...maybe we could solve the mystery

[phaycox]

Ok sorry.
OS: Windows XP Home
Firewall: Windows firewall
Space: Lots of free RAM and disk space
Connection: DSL/cable
Modem: ActionTec 1701-wg wireless gateway
Location: apartment
Versions: latest versions of Java and Limewire
ISP: MSN through Qwest
Sharing: one other computer in the house connected through wireless gateway
Antivirus: Active Virus Shield (disabled)
Type of user: experienced.

[birdy]

Did the port 6346 test work?
Do you see the firewall icon (brick wall in front of the blue globe)?

Some people have had connection issues with Java 1.6.0_01. Try this version instead. Use the JRE offline installer & remove your current Java version before you install this one.
Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11

If that doesn't help, delete LW's preferences folder when LW's properly closed. See point 3 here & also point 2 if you've used older versions of LW in the past (there could be a folder in either location).
Fixes for LimeWire
This will kill all of your settings within options, you'll have to go back through afterwards & reset things. If you're not sure of your settings, go through LW's tools > options & write them all down, so that you can reset things later.

[phaycox]

The port test did not work. On the Limewire page, all the bars are red, and next to that there is a firewall symbol of a wall in front of a globe, I believe.
Installed Java 5 update 11; no help.
Installed Beta version 13 and it didn't work either.
I wonder if this has something to do with the wireless gateway that I recently activated to add a second computer, because before that it worked great. Maybe my system, since it is encrypted, might not give Limewire internet access or something like that?
Thanks for your help, by the way.

[birdy]

If that port test didn't work, something's blocking LW's default port. Try changing ports. In LW tools > options > advanced > firewall config. Change LW's listening port to 64049 (or something in the range of 49152 - 65535) > Apply > ok.

I can't find much info at all about your Actiontec model (closest thing I can find is the GT701-wg). Have a look at the manual, see if there's any mention of an internal firewall or port forwarding. If Qwest provided the device, you could call them & ask. Or try Actiontec support.

[phaycox]

Hey birdy - thanks a lot for all your help. I know my machine much more intimately now.
I finally was able to connect to limewire by turning the modem's firewall off. It is working well on both computers now. I don't know if it was off or on when I was able to get limewire before, but it was set to on. I'm hoping that the other firewalls on my system and antivirus will be sufficient security.
Thanks again.

[Lord of the Rings]

I suspect the ActionTec 1701-wg UPnP doesn't work efficiently on them. Port forwarding would have thus been the way to go ... listed under actiontec PortForward.com - Free Help Setting up Your Router or Firewall. But then you didn't say whether UPnP was enabled on it or not. If not, that's a simple answer, whilst still giving you protection as does port forwarding.