New to LW - Can't connect
 

I installed LW today and have not been able to connect. Help!

1. OS version? (eg: Windows 98) Windows XP Professional
2. What firewalls you have? McAfee Personal Firewall Plus
3. How much ram? not sure (How do I find this?)
4. Hard Disk space available? not sure (How do I find this?)
5. Connection type? (eg: dialup, broadband, cable, etc.) broadband
6. Modem & router brand name & model numbers? ActionTec GT704WG
7. Where are you trying to connect from (home, school, work, etc.)? Home
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW 4.12 Java 1.6
9. Who is your ISP provider (Internet Service Provider)? Verizon
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. 1st try at LW
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes, but I've followed the directions and put LW on my McAfee exceptions list and turned off the Windows firewall

Try this version of Java. Use the offline installer & remove your current Java version before you install this one.
Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11

Try port forwarding for your router, the instructions are here.
Port Forwarding for the Actiontec GT701-WG
Don't forget the step of setting up a static IP address first. LW's listening port, port in the 'manual port forward' box & port forwarded within the router have to all be the same number.

Thanks for the reply and help. I actually already had Java 5.0.11 installed. So I just removed Java 6.1.

When I went to do the port forwarding, the instructions showed different screenshots and I was unable to find "port forwarding" anywhere. The firewall in the router is turned off.

I really don't understand about the ports and IP addresses. Heavy sigh.

My bad...I gave you the wrong port forwarding instructions (gave you GT701 instead of GT704), I'm really sorry about that. These are for your router.
Port Forwarding for the Actiontec GT704-WG

It doesn't look like you have to do a static IP for your router at all...hope that makes things a bit easier for you:laugh_2:

Let us know how you go with that!

I went to the instructions for the Actiontec GT704-WG and the screenshots were the same.

I still can't connect. Another heavy sigh.

You should remove all versions of Java, then reinstall the Java 1.5 (5.0.11 JRE), otherwise there 'may' be some traces of other versions that are interfering.

Also, try deleting your LW Preferences folder whilst LW is closed; instructions here: Point #2 & 3 in Fixes for Limewire (sample image included at bottom of page.) But make a note of all your settings under Tools>Options first, because next time you open LW you will need to reset them all.

YES!! Deleting the LW Preferences folder worked and I'm now in business!
Thank you so much for your help!