Lime Wires Customer support sucks
 

1. OS version? : Windows xp
2. What firewalls you have? Uninstalled
3. How much ram? 750 Megs
4. Hard Disk space available? 30 Gigs
5. Connection type? broadband
6. Modem & router brand name & model numbers? Lynksis
7. Where are you trying to connect from : HOme
8. What version of LimeWire (LW) & Java do you have?
Limewire = 4.14.10
Java = 1.5.0_03
9. Who is your ISP : Optimum Online
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say "Your test worked!". What happens when you go there? Yes it says 'Your test worked'
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No im not
12. Is this a your 1st try at LW or is this a new problem with an experienced user. Had Lime wire for awhile, but upgraded to Pro and it quit
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? UPnP
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall : Not Using any. I disabled and removed it.
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). : USA, NY to be specific

ok, so all that being said, How do I either get Limewire to work or get a refund for the upgrade to pro?