1. OS version? windows xp
2. What firewalls you have? norton
3. How much ram? 1.37gb
4. Hard Disk space available? 137gb
5. Connection type? cable
6. Modem & router brand name & model numbers? Model #: SBG900 494022-019-00
7. Where are you trying to connect from: house
8. What version of LimeWire 4.17.3 & Java do you have? yes (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your ISP (Internet Service Provider)? cablevision
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? not comes up says page cannot be displayed
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.home computer and a wireless laptop
12. Is this a your 1st try at LW or is this a new problem with an experienced user. new problem with an experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? upnp enabled
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall : norton
16. What country are you living in? usa