Cannot connect since saturday

birdy · #6 (**permalink**) September 13th, 2008

Quote:

Originally Posted by MaxRebo

Still having the same problem. Ocassionally it connects for a little while, but not TURBO.

1. OS version? Winodws XP SP3 up to date
2. What firewalls you have? McAffee
3. How much ram? 1,75 GB
4. Hard Disk space available? 61.3 Gb
5. Connection type? Cablemodem
6. Modem & router brand name & model numbers? Motorola SurfBoard SB5101i
7. Where are you trying to connect from? Home
8. What version of LimeWire (LW) & Java do you have? 4.18.1
9. Who is your ISP (Internet Service Provider)? Cablemodem
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? 'Your test worked'
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. long time user? Second time, but I've been using LW three years. First time was a year and a half or so ago.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? Port
15. What security programs are you using (antivirus etc)? McAfee Total Protection
16. What country are you living in? Ecuador

Hope you have some suggestions. Bye.

Have you made sure that the XP firewall's off & that only the McAfee firewall is on & configured to allow LW? Try removing the LW rules from McAfee's config & adding them again.

Did you try all of the fixes in the help link in post #2 (click on the blue link)??
Did you have trouble with any of them?
Which version of Java do you have?

After you deleted the preferences folder, did you have to go through the setup wizard all over again?

If you have the 'manual port forward' option chosen within LW's tools > advanced > firewall config then try checking the 'use UPnP' option > apply > ok. Then restart LW. The Motorola SB5101i doesn't have a firewall of it's own.