Will Not Connect!! Help!!

[LisaF62]

I need some serious help!! I've had LimeWire for awhile now and just recently purchased LimeWire Pro. It will not download and has 1 green bar on connection. I've never had this problem before. I am kinda unexperienced so if someone could pleeeease help me out!?!?!?!
1. OS version? Vista
2. What firewalls you have? Windows firewall and Norton Protection, both set to allow.
3. How much ram? 2 MB
4. Hard Disk space available? 180 GB
5. Connection type? DSL
6. Modem & router brand name & model numbers? no idea
7. Where are you trying to connect from? HOME
8. What version of LimeWire (LW) & Java do you have? LIMEWIRE 4.18.8 PRO Java 1.6.0_11
9. Who is your ISP (Internet Service Provider)? Verizon
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? I RECEIVED YOUR TEST WORKED
11. Are you sharing the connection with other computers or p2p sharing programs? NOPE
12. Is this a your 1st try at LW or is this a new problem with an experienced user. 1st try at LW
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? N/A
15. What security programs are you using (antivirus etc)? Norton Anit-Virus
16. What country are you living in? UNITED STATES

[LisaF62]

I also forgot 2 add I checked both of my firewalls and they were set 2 allow LimeWire and i also removed the program and re-downloaded. Nothing has worked!!

[birdy]

Hi Lisa,

Don't run 2 firewalls together - they'll conflict with each other & won't work properly. If you're sure that you have a Norton firewall (Norton Anti Virus doesn't include a firewall) then turn off the Windows firewall & just configure the Norton to allow LW: PortForward.com - Free Help Setting up Your Router or Firewall

You could also try removing any current LW rules from the Norton firewall & then setting new rules: http://www.gnutellaforums.com/226610-post6.html

If LW's just started acting up after you installed Pro, delete LW's preferences folder when LW's properly closed. This thread has info about that (& a link for Vista users), plus heaps of other connection fixes to try: If LW Will Not Connect
If deleting the prefs folder doesn't work, next thing to try would be deleting/replacing the gnutella.net file Otherwise, go through all the other fixes.

If nothing helps & you're sure that you've done everything correctly, maybe there's a problem with your router. Have a look at all the boxes that connect to your computer. Your router (or modem/router) is the box that lets you connect to the net. It's got lots of little lights on it. Have a look for brand & model (if nothing's showing then have a look underneath).
If you have a wireless connection then the router might be in another room.