huh???

if you are trying to download large video files through a modem connection, that requires a great deal of patience and understanding! Your modem is probably only capable of downloading ~ 5 KB/s (5x8=40; so 40,000 bits per second + overhead = 56K modem)

and what does "customer" have to do with it? LW doesn't provide the content--just the best way computers can connect to form the gnutella network.

56K Modems work quite well for sharing smaller pictures, and maybe short audio files, but video can be tough even for most broadband connections.