That does sound very odd. On my next older mac all USB ports were 1.0 or 1.1 whichever. It just was not practical for me to use USB except for keyboard & mouse. I used firewire 400. And of course on my new mac I use firewire 800. Both are apparently faster than USB 2 in practice or so I've read (despite USB 2's supposed capabilities), especially for external drives. USB 2.0 is supposed to be capable of up to 480 Mbps but apparently Firewire 400 (400 Mbps) in practice tends to be faster. Likewise FW 800 is double FW 400's speed.

I think earlier I suggested firewire to PickaxeFairy, but if it's an older computer then perhaps waiting till the next machine might be better so you get faster all round speeds (cpu, bus speed, ram, etc.) And there are faster options around now than firewire 800 such as eSATA which is up to 3Gbps (though its burst speed I think is only double FW 800's burst speed.)

On that topic I notice external drives seem to have dropped price this year since 4 GB drives are now on the market. Last two I bought were 1 TB ext drives.

PickaxeFairy

Engineer/Tech guys giving false info and talking gobbledygook to ordinary people is more common than most of us would like. For example, a lady at my workplace was telling me recently how one of these tech guys came into her home to install a wireless modem and router (2 separate devices).

He proceeded to install the devices in an upstairs room while her Dell PC was downstairs in her living room. He tested that the modem and router were working by installing the wi-fi connection device to her son's laptop then, before leaving, told her to run the connection software on her Dell PC and that would be that.

As you can imagine, her main PC could not connect to the modem or router because it did not have a wi-fi device, she was livid because she had been mislead by someone who could not be bothered to do his job properly.

So what do you do, simple tell your tech guy to install a PCI to USB2.0 card in your PC and get him to test it is working properly by attaching your external HD to one of the new USB2.0 ports. Also, insure that your external HD is assigned an appropriate letter, such as anything above F:\, so that there are no conflicts with your current DVD or CD drives.

Finally, watch the guy from start to finish to see what he is doing, he may not like this but as he is coming into your home so he has to abide by your rules.

Good Luck


UK Bob

Thanks for your reply Bob :xeri_ok1ani:
That guy you talked of sounds like an absolute joke!


Right, where do I start....

Well Mr Tech Guy came round as promised....

Got the old list out of everything I needed to bring to his attention....
Told him all the issues I've been having; went into loads of detail....

He had a little fiddle, pushed a few buttons.... went into parts of my pc I didn't even know existed!

His subsequent response - "You do realise the internet is slow sometimes - it's probably got nothing to do with your actual pc...."
:rolleyes:

You're having a laugh, I'm saying under my breath. Could you BE any more patronising!!??

I pulled him up on that, believe me! He went all red and looked really awkward :cheesy: - but then actually went on to *sincerely* apologise! :eek:

I think before he arrived, he thought I was some silly little woman who'd believe whatever he told me and that he could feed me some crap and be gone from my flat in 10 minutes so's he could go and have his lunch....

How wrong was he!! :D

Then - and completely out of the blue - he tells me that he's gonna order me a brand new CD/DVD drive AND a brand new hard drive!!
Seems I'm gonna get a complete new install.... :xirokrotima:

I didn't even need a new CD/DVD drive - but who am I to argue?? :laugh_2:


RESULT!!:yahoo::D

Well done PickaxeFairy :idea:

The first rule of dealing with these "tech guys" is watch what they do and take no prisoners. :yahoo:


UK Bob

I find myself wondering....just wtf does a slow internet connection have to do with the ability to transfer data from an internal drive to an external USB drive...I'd have loved to have been there to have beaten on that dillhole!

Exactly! And when I brought this up and told him the speed is just as sluggish when I'm working off-line.... get this - he then went on and decided to blame dust, saying that all my problems are likely to be a result of clogged up vent holes....
What he didn't realise.... and I do have to chuckle at this point.... is that a couple of weeks earlier, due to another *much less significant* tech call-out issue, the side of the pc had been removed and all air-holes, plus the fan, had been thoroughly cleaned....
Well he could hardly blame a colleague, let's face it - perish the thought :p - and that's when he said that I must have done something to compromise the workings of my pc....

Not that he was squirming at this point or anything. :D

I'm sitting there thinking, is this guy for real??
My reply - "Erm - so how could that be the cause then?"

Surprise surprise, he went a bit quiet.
The guy had an answer for everything, I swear - though none of it relevant and none of it bearing any relation to the actual problem....
He obviously thought, being a mere female, that I would think he knew what he was talking about, being a tech guy an' all.... but when I challenged everything he said with realistic, common sense replies and he finally got the gist that actually, I wasn't stupid.... he kinda then just bumbled about and found himself without a leg to stand on....

I don't think I was one of his favourite customers. :D

Of course - I'm not complaining.... but the only reason I managed to get myself a brand new CD/DVD drive and hard drive is 'cos the so called 'expert' met his match and basically, couldn't actually give me any definitive reason as to why I'm having the problems I am....

At the end of the day, I just don't trust or believe *and probably never will* anything these guys say....

From my own personal experiences, they don't seem to actually be that interested in helping people; more along the lines of "let's feed people a load of crap and get out of there as quickly as possible. We're still getting paid after all....".


Thanks Bob :)

PickaxeFairy

You know that your experience is totally in-line with what the lady at my workplace told me.

Simply put, they think women are non-technical, non-logical and cannot respond to (or have no defence against) gobbledygook, in other words he's a typical tech guy (male chauvinist).


UK Bob

Bob - did your work colleague ever get her problems rectified?
And I know it's highly unlikely - but did they actually ever apologise?

I'd love to meet her. I'm sure between us, we would gain muchos pleasures by slagging off these supposed 'Tech Guys'....
:D

PickaxeFairy

Well, I know that she made an appointment for another tech guy to visit her home and fix the problem, i.e. install a wi-fi device on her Dell PC, I'll make a point of asking her when next I see her.

As for "slagging off" these tech guys, well she was very angry at the time (and has sworn to have some sort of vengeance).

However, you ladies have both gained some valuable experience, and that is these chauvinist will never be able to pull the wool over your eyes again, and that is something money can't buy.

By the way, how is your PC?



UK Bob

In relation to my pc, Bob - I'm in danger of throwing the damn thing out the window any time soon!!

The guy's coming in a couple of weeks to do the install and everything, so of course atm everything's still as it was....

Today though - and I'm sorry to digress.... didn't wanna start a new thread - something's going on that I just can't work out and it's seriously driving me up the wall!

As I've always done, when I've downloaded a file from Limewire, I convert the bitrate if I need/want to, then shove it in my Shared folder....
For some reason though today - and I have absolutely no idea where the fault lies - when I put the files into my Shared folder, the bitrates are never what I've converted them to....
Had 30 or so files to add, converted them all to what I want, but when I put them in Limewire, not one of them has the bitrate that the file is....
So for example, if I've converted a 192 to a 128, when it 'arrives' in my Limewire Shared folder, it's showing either the original bitrate or one that's completely different! :confused:
I've even tried converting them again two or three times - but to no avail. I feel really frustrated with this!!


If anyone can shed any light on this, I'd be most grateful....
I've never had this problem all the years I've been converting files (I use Switch Free Version btw)

May I ask 'Why' you are reconverting the files? Doing such whether upping or downing the bitrate will result in loss of quality of the file. mp3 is a Lossy format which means with each conversion audio information is thrown away.

It's a little like taking a photo with 100,000 colors in it. Saving it as a medium quality JPEG image file or in audio would be like converting a WAV / AIFF file as an mp3 which reduces it to perhaps 40,000 colors if it were a photo. Then re-saving the image which reduces it to 32,000 colors, etc. If you can gradually picture how it works with 'Lossy' formats whether they be image or audio format. Example of a lossy format is JPG. Take a photo & save it as lowest quality & see how it looks. ;) That's what continually saving into lossy formats does.

As for LW reading audio bitrates, it has been known to read them incorrectly. This was also a problem with LW 4 & still exists now. LW 5 has no refresh button as LW 4 had so you will most likely need to restart LW for it to reread the bitrates. Point made to me by a LW dev about this issue was, what LW may incorrectly show you on your LW's shares window will not be what others see.

Switch is a program I also use occasionally. However there are better converters around.

Next point:

If I am seeking a song I have wanted to have for years .. I find yours ... why should i only have a reconverted mp3 at 128 kbps when I want the best quality I can obtain because that song was what was played at my mom's funeral ... or at my wedding .. etc.

Why should I have a quality of 1 out of 10 JPeg image when I could have quality 5 or 6 which you originally downloaded. OR for that matter why couldn't I have the original TIFF or other uncompressed image file if that's how you downloaded it .. TIFF as image equivalent of WAV / FLAC / AIFF, etc.

BTW if you re-save / convert a Lossy format into the same or other Lossy format no matter whether the conversion / re-save quality is set to maximum will still result in 'some' quality loss at least. Examples: mp3 maximum quality does not equal WAV or other equivalent. JPG maximum quality does not equal TIFF or Photoshop or PNG lossless quality.

I get what you're saying, but then there have been times where I've downloaded the same file - one at 320 and one at 128 - and the higher rate file is either too tinny or too bassy or just overly loud, whereas the 128 one sounds fine....

I guess we're all different when it comes to what we consider sounds good....

I mucked up the quoting - sorry :p

Some 320 kbps files are themselves reconverted files ;) Yes I've come across those too, more-so than I like :( . Highly disappointing compared to the 'original' 128 kbps conversion files. This reconverting practice needs to be stamped out of the network. Increasing mp3 from 128 to 320 does not increase quality as you obviously know. They set to max quality but result is less quality.

(There may also be particular codecs used for conversion which also affect quality! There are definitely some poor quality codecs out there but so many options for windows users they simply don't realise.)

For you to be reconverting files sounds of desperation to save Hard Disk space. sighs. If you do reconvert, please don't share those ones. (would you want to download an audio file that had been re-converted 3-10 times lol ? JPeg -1 or worse! :eek:)

Quotes are easy to muck up lol np :)

I wouldn't exactly call it desperation; okay so I used to be short on hard drive space, but I could've simply chosen not to share as many files as I do....
If the files are good quality at 128 - and as I said before, I wouldn't download them in the first place if they sounded inferior - then I just don't see any reason to 'waste' space if it isn't necessary....
As you know, I now download to a 320GB hard drive, but a lot of my files are still 128....
Whatever the bitrate of a song, if I myself am not completely satisfied by the quality of a file, whether 'converted' or not - then I wouldn't expect anyone else to be - so therefore wouldn't share it, full stop.
As I said earlier, I've downloaded files at higher bitrates, I daresay a mixture of converted and unconverted - and after changing some of them to 128, they actually sounded much better. Obviously that's not always the case and if it sounds better at 256 or 320, then I'll upload it as such....

Believe me, I 'vet' all my files before sharing them ;) - even checking that they actually do go all the way to the end - the amount of songs I've downloaded and they just cut off or have 10 minutes of silence at the end. Now that's annoying!

Reconverting Bitrates
 

Lord of the Rings & PickaxeFairy

After reading through your posts I must say that I am on both sides of the fence on this one:

LOTR

You said: Well, I agree with the sentiment but disagree with every fibre of my being about the action. You see, the Internet and gnutella networks are about freedom of choice and in "no way" should individual freedoms be taken away unless it causes harm ("harm" being subjective).

PickaxeFairy

LOTR is right when he says "why convert down to a lower quality?", especially now that your original reason no longer exist, i.e. saving on HD disk space.

However, LOTR's solution sounds good and that is to keep two copies of your downloaded files, one for you to convert and consume and the other to share back onto the network.

Well guys, I now feel like a Liberal Democrat, neither here nor there and all things to all men ( :w00t: :laugh_2: :w00t:a little UK political humour :w00t: :laugh_2: :w00t: ).



UK Bob

:D Thanks for that Bob - I had a little chuckle to myself when I read that....
All advice/suggestions taken on board btw. ;)
　
Well my new install is scheduled for a couple of weeks.... :PEACE:
The poor guy who's lumbered with it is gonna wish he'd never got out of bed if he gives me any hassle. :D
　
I've got myself an Acer 'recovery' disc - seems I had it all along and didn't realise.... :o :rolleyes:
Just a bit of advice needed here please.... is there anything I need to know regarding a complete install?
I appreciate I'll have to re-download any applications I previously had etc etc....
I'm assuming all my drivers and necessary 'stuff' will be on the recovery disc....?


I'm sorry if my questions seem obvious to some - I'm just not that great when it comes to certain aspects of pcs and their workings :p
　
　

yes, all necessary 'stuff' (drivers, chipset, etc) should be on the recovery disc.

you will of course want to back up important data and that of course includes any emails stored on your HDD (like from outlook express)...

Acer Recovery Disc & Upgrading your XP PC
 

Well PickaxeFairy

From what I have found out, all you (or the tech guy) need to do, when the installation is complete, is re-install WinXP then run your recovery disk, that should restore all your PC's drivers, e.g. audio, graphics, etc.

However, as Peerless mentioned, you should backup your emails, documents, browser bookmarks and all important data files (and note which Directory/Folder they came out of) so that you can put them into the place your re-installed apps expect to find them.

Anything else you require or are worried about then just let us know.


UK Bob

PS. Later on, I shall continue "the never ending" story about the lady at my workplace and her continuing struggle to get her broadband set up.

Cheers guys :)
Everything important has indeed been backed up. Twice :p

Bob - your work colleague is still having problems?
That's ridiculous.... what are they playing at!?
Do tell - what reason/pathetic excuse are they coming up with this time for making a pig's ear of things....?

Rearing off the subject of this thread slightly - sorry :p - but if any of you are with Virgin Media and have the XL TV Package and XL Broadband Package - you might like to know that they're currently offering 50MB Broadband at £26.50 a month....

Not that they bother to tell you about these things.... I only found out 'cos I ring them every couple of weeks to see what deals they're doing....

Due to this - I 'suggested' to them that under the circumstances, it seemed only fair that they waive the installation and activation charges....
(Which, I hasten to add, are usually the best part of £90....)

They agreed! :D

Virgin (as an ISP)
 

PickaxeFairy

I used to be a Virgin customer, back in the dim and distant past, and I do not like them because of the following:

a) They are very anti-P2P and has lead an anti-P2P campaign in the UK.

b) They have said they will introduce "Deep Packet Inspection" meaning that they will be monitoring what their customers are uploading and downloading.

c) They treat their customers like British Telecom does, i.e. as if they are doing you a favour rather than a paying customer who is using hard earned money to pay for a service.

And, as you have found out, whenever Virgin has a change in policy they don't tell you.

Needless to say, I will never ever go back to being a Virgin customer.


UK Bob

Bob - What you say regarding Virgin Media - I can't disagree with....

In relation to the 'Deep Packet Inspection' thing though - the way things are going, how long's it going to be before all ISPs follow suit....

Obviously, none of us is 'immune' from getting 'caught'....
We can all 'help' ourselves though by being a bit sensible and not going overboard when it comes to how much we download/upload....

At the end of the day, what I want from an ISP is....

- The speed I'm paying for
- A monthly charge that I'm happy with
- Helpful, friendly customer service

So far anyway, from my own experience, I can't actually fault Virgin about any of the above....

The never ending story
 

Well PickaxeFairy

Not sure how to reply to your post so I'll start off this way:

The lady at my place of work has had another visit from the tech guys, two this time, in order to resolve her problem. If you remember, they got her son's laptop wirelessly connected to her modem but not her main Dell PC.

However, this time two tech guys managed to loose her son's connection without establishing a connection for her main PC, and then throwing some goobledegook over their shoulders they left.

She was so angry that she threatened to go back to dial-up, and to add insult to injury, after phoning the help line, they tried to get her to set up the equipment after three engineers failed.

I asked her to bring in her manuals and the wi-fi connectors to take a look at, from what I could see there was no reason why this equipment failed to work. So I advised her to call in the engineers again (for the last time), get them to move the modem from her upstairs room and install it, with the yellow RJ45 cable, next to her main PC. I also offered to be with her when the engineer paid her a visit.

I can confirm that her modem does work because she was able to connect her (work) Bl@ckberry to it wirelessly without any difficulty whatsoever.

And finally, her ISP (the one she is having so much trouble with) is Virgin Media.

Nuff said.


UK Bob

PS "Bl@ckberry" seems to be a forbidden word

Yes Blackberry Pie was banned on this forum because they were using artificial blackberries. lol :D Not sure how that crept into the censor but it's since been removed. ;)

I'm thinking it was on the censored list because spammers will list those devices for sale....

Tech guys - who needs 'em! :rolleyes:
I'm assuming she's got everything sorted now?

Had my brand new install today :) Finally!
Am more than happy, it has to be said....
I really didn't expect such a difference....

One thing that did surprise me though - and that was that the tech bloke actually knew what he was doing! :eek: :D

Whilst I realise it's not necessarily the way forward for everyone - I have to say that I'd have no hesitation in advocating a fresh install if your pc's on the older side, or just getting a bit sluggish....
The difference it's made to me in terms of speed is huge!

A whole lot cheaper too than a new computer ;)

The Lady now has her broadband connection
 

PickaxeFairy

You said:Well, certainly not the lady that I work with because she told me last week that she has got her Internet broadband connection working, with no help from the tech guys.

She told me that she got so fed up with not getting what she was paying for that she tried (one more time) to establish the connection herself.

From what she described, she was able to call up a configuration screen (one of two or three) that had opened and immediately closed on previous occasions, this time she was able to keep it open and fill in the info this screen was asking for. After some more fiddling around (and some praying) she managed to obtain and maintain a wireless connection to her modem from her main (Dell) PC.

Suffice to say, she is extremely happy with her accomplishment especially as she has had no help whatsoever.

I also believe that since she was able to connect her Blackberry to her modem this gave her the confidence to try connecting the PC herself.

All's well that ends well.


UK Bob

PS. Her son's laptop is now also connected.

Glad to hear all the problems have been sorted Bob. :cool:

Just thought I'd bring to light BT's latest 'offering' to my friend's mother....
You've never heard anything like it!!

She's just moved house; ideally wanted Virgin Media, as she's always been with them and basically had no problems with them....
However, Virgin Media have told her they don't 'reach' to her area. Okay, it's pretty rural where she lives - but for goodness sake - it's 2010!!
SO - she rings up BT, arranges for them to come round and install a 50MB connection.....

FOUR separate appointments she's arranged!!
Every time, she's rung them on the day to confirm and everything's been sweet. They've just never bothered turning up!
As you can imagine by this point, she's at the end of her rope and tearing her hair out....

The last communication she had with them was when they said....
"Have you considered bookmarking the sites you want to download from, so that when your connection is finally established, you'll remember what it is that you want....?"
They've also 'suggested' that a friend downloads what she wants and then 'keeps' it for her until she's got her own connection....

WTF?? :confused:

Obviously, she's put in *several* complaints - but they 'claim' to have no record of any communication with her.....

It's all kicking off between them and my friend's mum as we speak....

Certainly not something you would expect from a company with a name as well known and respected as BT....

BT treat their customers like second class citizens
 

PF

You asked: BT has always treated it's customers like rubbish, especially when they know you have no other choice than to use their services.

I have used BT in the past and I have found them overbearing and arrogant, I will never ever be a BT customer again.


UK Bob

It costs such companies to send technicians out of the way to rural areas. We have had this issue for years with Telstra (previously Telecom.) They wait until they have a few requests to do technical work in the area before they send someone. Otherwise the techs waste a lot of time on travel to both reach and find the location, etc. I'm talking about rural Victoria, Australia. But I heard same issue was happening all over Australia. ie: what a tech could do within an hour in the city, would take them perhaps an entire day in rural areas due to both the travel & locating of equipment concerned.

Similar to the costs of upgrading the phone & internet cables. Less people to cater for in rural areas, so very high costs for less income. Less demand and cost efficiency gives it a very very low priority for Telstra.

I personally 'detest' Telstra. And yes I have lots of stories I could tell of their cheating ways. Telstra are arrogant & aggressive in various ways. (Dare I say, I worked for them twice lol.)

Supplying Rural Customers
 

LOTR (& PickaxeFairy)

Most reasonable people will understand that supplying rural customers with brandband facilities is more expensive, less cost effective, than supplying city dwellers. And to some extent, it is an additional cost, i.e. fewer modern facilities, rural communities have to endure.

However, there is absolutely no excuse for BT to treat PF's friend's mother like someone that has just come out of the dark ages.

It's this kind of stupid and arrogant behaviour that has convinced me that BT & Virgin forget that some of their income depends on their (bread & butter) customers.

Whenever these big boys have a monopoly (or duopoly) customer service tends to go down hill.

Unfortunately, PF's friend's mum now has a war of attrition on her hands.


UK Bob

Thing is - what makes it all so horrible is that the lady in question is nearly 70 - and this is really getting to her....
For all Virgin Media's 'inadequacies' - she was with them for years and was happy with them; they always treated her well....

She's just so fed up to the back teeth with BT - they've been truly horrible and disrespectful to her...
Not to mention extremely patronising - telling her to get a friend to 'keep' any bookmarks or downloads she may want....
Yeah whatever :rolleyes:

Obviously, my friend has been/is fighting her corner - but all they keep doing is bringing 'clauses' out of the woodwork....
Erm, HELLO! WHAT clauses exactly?? She's a new customer who simply wants an internet connection....

The latest - they're now telling her she can't have any kind of broadband connection unless she takes her tv and phone with them too!
Well unless I've been living on another planet for the last goodness knows how long - I don't remember seeing anything (with ANY supplier) that stipulates you must have *all* services with one individual company....

If this wasn't happening to someone I know, I really wouldn't believe it....


Will keep you updated....

Our local cable and ISP company (Comcast) uses its own technicians and also contracts with other small companies for installations. The Comcast techs get paid hourly, and they will stay on the job until it is done right. The contracted techs get paid by the job, so it pays for them to get in and out as quickly as possible. Whenever I need a service tech, I always ask that they send Comcast techs.

In the US we have determined that certain public utilities must be available to all. So companies that deliver power, telephone, and/or cable service, are required to reach into rural areas. I remember that in the early 80's, my friends could not get cable service because their postal ZIP code was in the less expensive part of the city; an area with a higher number of transients. The issue was resolved after my friends filed a lawsuit.

When I had a dispute with a local telephone company, their supervisor told me that my call was taking too much time. I reminded her that she had put me on 'hold' for 15 minutes while "looking into my case". She threatened to end the call, until I said that my next call would be to the Public Utilities Commission. She suddenly became much more friendly, and continued to discuss my case. We did not resolve the issue (I mean, it's the phone company!) so I ended up cancelling my landline. But it sure was nice to make them jump when I mentioned the PUC.

Ofcom
 

Blackhorse 70V (& PF)

In the UK we have a regulatory body, that governs all telecom company activities, called OFCOM. However, OFCOM will not deal with individual complaints, instead they will refer you to an Alternative Dispute Resolution Scheme (ADR).

OFCOM will use your complaints to identify trends, i.e. telecoms dodgy dealings, but for the individuals in the UK with a grievance the only direct hope is long drawn out arbitration process.



UK Bob

My friend's mum had a phone call today....
Head Office, no less....

Over half an hour was spent on the phone....
Most of which was her seizing the opportunity with both hands to air her grievances....
Boy, did she let 'em have it!! lol

As things stand - they are ''unable at this present time to completely rectify the situation''....
''Rest assured though - you will be hearing from us within the next week with regard to your issues....''

I was talking to her earlier. She feels sooooo much better for hearing that....
:rolleyes:
　

Watch this space....

Apologies for quoting myself....

A week?? :cheesy: Contact was made by them just yesterday....

BUT - and this is the funny bit.... (I use the word funny loosely)

BT to this day, in their opinion, is still completely in the right....
Apparently.

They're not giving an inch...

I'm sensing an imminent broadband war....
(Which will obviously be won by my friend's mother) ;)



Ahhhh - Good ol' BT. Honest, reliable and well worth recommending to your friends....

What's BTs Deal
 

PF

What is the excuse, BT is giving, for not supplying your friend's mum with a broadband line?

I can understand that the 50Mb line that she wants is probably not possible but an 8Mb line should be feasible, which should be sufficient for most computer use.


UK Bob

BT and their misleading ads
 

People

This BBC report shows how BT, in my opinion, constantly misleads their potential customers about what they have to offer.

BBC News - BT broadband advert banned over speed claim

To my knowledge, this is the second advert within two months where BT has been censured for airing claims that they could not substantiate.

BT has always made misleading adverts and this little setback is not going to get them to mend their ways.


UK Bob

What it is - my friend's mum has rung BT endlessly for them to come round and sort her broadband out....
She's not even gone for 50MB, as she would ideally like.... she's asked them for 10MB; she figured there wouldn't be a problem then....
However - what BT is saying is that they are ''unable to adhere to her current request'', as they have it on their records she's still with Virgin Media and therefore are "not in a position to be of assistance''.
What a load of TOSH!!

She terminated her contract with Virgin Media when she moved, then contacted BT as soon as she was made aware by Virgin that they were unable to supply her with what it was she wanted....

Virgin Media have even sent her documentation clearly stating that they have 'closed' her account....
A copy of which, I hasten to add, has been forwarded to BT....
''We have no record of any communication received by Virgin Media''....
No - course you don't :rolleyes:

BT for some reason, is now sending her endless bills....
For services that she's never even had....
　
　




Nice one Bob for bringing up those totally misleading BT ads....
It's about time they were pulled up on them!

I'd personally be chuffed to little mintballs if they got rid of that hugely annoying Kris Marshall and that equally annoying woman who plays his wife. :bangh:
It's an advert ffs! Who the hell cares "What Happens Next...."

Can't believe people actually voted for which way they wanted the ad to go....
:rolleyes: