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-   -   Pro Support Emails are NOT being Answered!!!!! (https://www.gnutellaforums.com/general-mac-osx-support/18909-pro-support-emails-not-being-answered.html)

clueless February 4th, 2003 07:25 AM

Pro Support Emails are NOT being Answered!!!!!
 
Users like Rainbow, myself, and others have emailed for Pro Support, but those messages are not being addressed by "the Limewire team". We are not receiving responses.

We could have used the free version, and tolerated the annoying banners, but instead decided to help further the cause.

Why are we now being treated like unwanted stepchildren?

stief February 4th, 2003 02:35 PM

I hear you. Did you also check out when the moderators of this OSX forum last posted?

Seems to me some OSX folks gave up expecting something for their donation and found better support at http://www.xlife.org/files/. I gave up on Pro support several weeks ago (awaiting reply since November): I figured with the rash of unsolved problems support had nothing to say. I've given up on Limewire until the new release of Java 1.41 for OSX is (it's up to beta 10, last I heard), and the possible release of Limewire 3 (Trap_Jaw mentioned a month, possibly).

Still, since the holidays are over, perhaps support is back? A few posters recently mentioned getting something from support, but I seem to remember they were Windows users.

Sorry if this was no help--just another "me too." Did I say I've given up for now?

clueless February 4th, 2003 03:01 PM

Yes, trap jaw seems to be the only involved member who drops by these days. He even sounds puzzled by their silence. Luckily, Acquisition is working well and getting better all the time.
Still, I like to remind the people who solicited payment from us that we are still hanging around here hoping they honor their committments occasionally.

re Acquisition, I have been running it pretty much non stop for about a week now, with no crashes. After installing the beta of Java 1.4.1 with no adverse effects. My understanding is that the OS keeps both java plugins available, since both are still in my Java folder. Acquisition is muy stable, senor!

My main performance gripe now is not being able to adjust the bandwidth consumed down to about half, like I was doing with LimeWire, so that one can still browse and execute internet functions without a huge performance hit.

stief February 4th, 2003 03:34 PM

BTW--how's your Acquisition doing on the library/ requery/ losing download folder problems? If these are OK in Acquisition, do you think these might just be Java, not Limewire problems?

Sure would be some happy people here if those problems were not with Limewire.

Re the bandwidth problem, I'm guessing you're following the related thread over on the Acquisition forum. I can't offer any help with this problem either.

Cheers

clueless February 4th, 2003 07:23 PM

Yes, I've turned off any item relating to ultrapeers, and it helped maybe a little. It still needs a control to turn that bad boy down. I used to think it was the program (LW and/or Acq) causing the problem, but I hooked up the laptop while running the desktop, and the program running on one slowed down the other computer as well, that was not running anything other than a browser.

"BTW--how's your Acquisition doing on the library/ requery/ losing download folder problems? If these are OK in Acquisition, do you think these might just be Java, not Limewire problems?"

I haven't had much trouble with that. If I leave searches active, I find that eventually many of them download properly. They end up in the shared folder when completed.

Boy, "the team" is really laying low. Something must be going on, maybe the internet police have come crashing in. Gathering ip's left and right, for future harrassment. Eh?

stief February 4th, 2003 08:30 PM

Quote:

Originally posted by clueless
I used to think it was the program (LW and/or Acq) causing the problem, but I hooked up the laptop while running the desktop, and the program running on one slowed down the other computer as well, that was not running anything other than a browser.
Hey--maybe that is a Java sign! On my old pb5300 running 8.6, web pages that loaded anything Java would make everything slower than support replies here. If I did want to see the page displayed, I'd have to go get a cup of coffee while waiting--or often worse--restarting. I still today think of Java and going for a cup of coffee, but my new iBook loads Java stuff faster than I can run for a refill.

Quote:

Boy, "the team" is really laying low. Something must be going on, maybe the internet police have come crashing in. Gathering ip's left and right, for future harrassment. Eh?
Wondered that myself, especially after hearing about the RCMP going after people here in Canada a few weeks ago. I haven't checked for further details, but both Trap_Jaw here http://www.gnutellaforums.com/showth...=&postid=65100 and Porfiry over at Acq. http://www.sciforums.com/f72/s/showt...threadid=16918 seem to be saying that major improvements are happening to Limewire, so I now suspect/hope? the silence here is because they're holed up busily writing code that reassures us about using p2p.

Anyway--sorry to have gotten off topic. Hope you get a good answer to your original posting.

clueless February 5th, 2003 05:54 AM

That's quite alright.. I'm just hoping to attract attention while waiting for "the Officials".

Here in the US, corporations have pretty much ruined radio by the homogenization of playlists and increasing commercial time. If you wanted to find out about new music, the 'browse host' feature of Napster was a good way of doing that. I used to buy music CDs after sampling artists from Napster users that I never would have found by listening to the radiocrap they dish out here. But when the RIAA, in their 'infinite wisdom', shut down Napster, I stopped buying music. Perhaps not coincidentally, sales of prerecorded music fell through the floor right around that time, and the recording industry, in a state of denial, has continued to blame piracy ever since. Unfortunately, they just don't get it, and now are beginning to go after individual file sharers.
New technology I'd like to see: shielding of ip numbers so that they cannot be read from the network.
In the meantime, it's probably a good idea to use the programs available to gather and store any music you want to have, before the court system and the corporations partner against us once again.


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