Brandon, maybe I should call McAfee too... or you could post the resolve...

Grandpa:
1. OS version? (eg: Windows 98)=Windows Vista Home Premium
2. What firewalls you have?=Windows (exception allowed), McAfee (exception allowed), Netgear router has something builtin and my ZyXel moden has NAT, but is for some reason not accessible anymore.
3. How much ram?=1014 GB
4. Hard Disk space available?=137GB
5. Connection type? (eg: dialup, broadband, cable, etc.)=Earthlink DSL
6. Modem & router brand name & model numbers?=The modem is by ZyXel p-600 series, the router is NetGear WGT624v6
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?=House
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.=LimeWire 4.12.11/Java 1.6.0-rc
9. Who is your ISP provider (Internet Service Provider)?=Earthlink
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?=It says,"Your test worked!"
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.=1 wired system not currently using anything but Maplestory, but not able to connect to LW either
12. Is this a your 1st try at LW or is this a new problem with an experienced user.=1st try for my laptop, only connects when in safe mode and used to connect ok on the wired comp. but no longer.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?=Yes

I've tried port forwarding numerous times. Three services show up under my custom section, but arent working properly either (LW, shareaza and emule; just trying everything). I tried configuring a static ip and ip address could be wrong, too.

I've attached to screen prints of my current netgear settings: 1. router status screen and 2. port forwarding screen

Thanks guys!
Melissa

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