2 0f four users can't search

[sutts]

Hi, Have got new computer with Vista home premium (plenty of memory etc) and have put limewire on each users page but only mine (administrator) and one other users (standard) will actually connect and search so we can download.
I've enabled limewire on the allowed sites etc and only use McAfee firewall which doesn't seem to be interfering with the ones that are working.
Keep getting message that "limewire is currently connecting to the network. You may not get any search results until it is connected" Any help or advice on how to get around this so everyone can download music would be greatly appreciated!
Thanks

[Lord of the Rings]

System details - help us to help you (click on blue link)

[sutts]

Sorry, here's info as requested, hopefully correct

1. OS version? Windows Vista Home Premium
2. What firewalls you have? McAfee (windows firewall disabled)
3. How much ram? 2 x 512mb
4. Hard Disk space available? 235gb
5. Connection type? broadband
6. Modem & router brand name & model numbers? connectaccess 624
7. Where are you trying to connect from House
8. What version of LimeWire (LW) & Java do you have? lw 4.14.10, java 1.6.0_03
9. Who is your ISP (Internet Service Provider)? Internode
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Test works
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. Have had LW before, works with two users as stated just won't work with other two.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes on all four users limewire pages but LW still works on two
http://www.gnutellaforums.com/attach...1&d=1158099342
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? No idea
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Have McAfee Security suite version 7.2 but firewall not affecting two users in LW
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). Australia!

[Lord of the Rings]

From what I can ascertain New Modems from OPEN Networks; any good? - Westnet (down to at least half way down page) it may be a firmware issue (though that is an oldish article). My guess is it still does have issues.

Make sure all the LW's that run thru that device use different ports. That may also mean changing your McAffee firewall settings. For LW, Tools>Options>Advanced>Firewalls. Also, Tools>Options>Performance & disable Ultrapeer capabilities on all LWs. Chances you won't be able to become one anyway with firewall detection.

On your iconnectaccess 624 make sure UPnP is enabled. Tell us if UPnP was not enabled on it. You will need to log into the device to check.

[sutts]

All LW's do have a different port and I've disabled the Ultrapeer capability as suggested. The UPnP wasn't enabled on the router so I managed to work out where to go to enable it. Also put tick in McAfee firewall config to open UPnP port. Unfortunately still not having any luck! any other suggestions? Thanks again...

[Lord of the Rings]

Sounds like you've done all the right things. Did you reboot the router & the computer?

Is there any way to break this all down bit by bit? eg: disable software firewall & see if that makes any difference. Connect by bypassing the iconnectaccess 624. If not, then try just connecting one.
Question is whether it's a software firewall or the iconnectaccess 624 problem.

[sutts]

Still no luck.....Tried rebooting router & computer again coz couldn't remember if did it first time. Also tried turning off the McAfee firewall but that didn't make any difference either.
don't know if this info makes a difference but only just noticed that on my user acct (admin) there is no brick wall in front of the globe but is on the other 3, including the one that is working. Also on the two that aren't there is one green bar in the connection area.
Wouldn't have a clue as to how to bypass the router to see if problem is there.
Cheers...

[Lord of the Rings]

I'll get some others to look at your problem. I am not a Vista or XP user, & only use Windows 2000 occasionally for testing purposes mostly.

My thoughts, if we can't find an answer is to try another p2p client for those accounts where LW is not working. Options are FrostWire or Phex to see if you have the same problems, are my recommendations. FrostWire is almost identical to LW. Phex is different, has some nice options such as size filter, but is not as easy to understand to use at first look; but I really like Phex. (What's more, you can even get direct help from the programmers in the Phex section on this forum, unlike the programmers of LW who now refuse to come here due to pure very unpleasant arrogance.)

[sutts]

Not sure what bit ended up making it work but I reinstalled LW after going through all the steps suggested and it's now working on all accounts. Though am thinking I'll check out the Phex site as suggested if they give more direct help.
Thanks again for all of the advice and time, greatly appreciated!
Cheers!