cd dvd failure after uninstalling limewire
 

Hey guys, I'm new here and am trying to fix my system.
I had to delete all limewire remnants from my registry to install a security suite for my cable internet connection. Now my disc drives will not operate.
I'm sure that I deleted something I shouldn't have and the provider will not help. They told me to contact Limewire, inwhich I have had no luck.
Needless to say, I need my disc drives and am desperate to get some support.
Any help I can get would be most appreciated,

Hube

I don't see how this relates to LimeWire in any shape or form. It sounds like you may have removed some drivers for your burner or something. Reinstall those & see how it goes.
You didn't explain "how" you removed files from the registry. So chances are you or the program you used removed some others non-applicable to LW.

The normal way to uninstall LW is thru the start menu > Programs > LW > Uninstall. Or go to the program folder & find the uninstaller. If you used the add/remove control panel instead then that's a no no! Despite seeing the uninstaller in the start menu every time you opened it via the start menu ... you decided not to use it?!

I searched limewire in my registry and deleted the apps.
also i used the limewire uninstall, but remnants in the registry still messed up the install of my security suite.
I tried reinstalling the disc drive drivers to no avail.

interesting....methinks you went overboard and deleted something not associated with LW...the last time I did what you did was a while back, but I really don't think the LW devs would have added in anything new that would cause what you describe...

are you using XP?..if so, then a repair install might be in order...put in the install disc, reboot the computer, then when the install process starts choose repair..

Ouch :bangh:

Never mess around in the registry if you do not know what you are doing. You might want to try a system restore first just choose a time before you messed around in the registry. If that doesn't work then do a system repair as Peerless suggested. That is if you are running XP :shoot:

Yeah, I'm running XP, but my wife has photos that she hasn't been able to save to disc, or I would have done a complete restore. A system restore did not work, so I will try the repair as Peerless suggested.
I do know better than to mess with the resistry, but that was the only way to get my providers security suite to work. I'm highly upset with them over it, and they are the cable modem providers in my area.

Unistall it and tell them you want your money back....

Could you also post the name of the ISP here, so that other users see what not to get, if they check the web first.

It's been a long time since I did a complete restore, and my recovery disc only come in cd's, no floppy. So much for a repair.
My ISP is Charter and it's either them or a phone modem.
I'm gonna call Charter back and insist they help fix it.
We'll see how it goes.

Hube

Sorry to read that by following your ISP instructions you got screwed, the instructions you got from Grandpa and Peerless, in my opinion, are the only ways to go short or a full reformat and reinstallation of Win XP.

Just out of interest, what is the name of this "Security Package" that Charter insist that you install?

I honesty hope you get a proper solution from Charter, if not then uninstall their "so-called" Security Package.



UK Bob

PS. This is the very first time I have ever heard of a "Security Package" that required you to uninstall LW before you it could be installed, and I run over a dozen protective apps on my PC.

Thanks all, My ISP is Charter Communications and I installed their Security Suite. Line wire was on a list of conflicting programs they sent me when I was having trouble getting it to run.
The thing is, with out use of my cd and dvd drives a full reformat is not possible.
I contacted Charter again, but they were still unable to help, they suggested Geeksquad.
Besides that, I'm at a total loss on what to do.

I don't know if this will help but you could try it...
http://h10025.www1.hp.com/ewfrf/wc/d...&product=94056

Hube

You will have to take your PC back to the place where you bought it so that your machine can be repaired.

It looks like you are out of user options, home repairs are not practical/possible.


UK Bob

lets think about this....if your cd/dvd drive(s) don't work at boot up, then you have a completely different problem....and this problem is not in any way associated with LW or your OS...

have you ever heard of the BIOS, and do you know how to get there...and of course just as important do you know your way around the BIOS?

Geeksquad....:rofl: :rolleyes: :cheesy: :jester: :cheesy:

Peerless, yes I can get into the BIOS and am familiar with getting around there.
The link Wondering Why posted looks like it may have some possibilities, but I'm not running a HP or Compaq.
I'm going to study it some more and I'll post the results.

I am still confused after reading the thread again....

so let me ask directly...did you try the repair install as suggested?..again, to do this, you would insert your OS CD into the drive (I assume it still opens), then reboot the computer...assuming you have the BIOS set to boot from your drive before the HDD your machine will boot from the CD and you can choose the repair install...

if this fails, and you have your machine set up correctly to boot from CD, then your drives have other issues...do you understand?

on another issue...so your ISP's 'security suite' has LW as a conflict eh?

sounds awful like they did that on purpose to stop filesharing....(read between the lines...they are a§§holes)...I would acquire my own security sweep and tell them what edited for inappropriate language they are...

Hey Peerless, I tried the repair install, but the sysrem is not acknowledging the cd drive.
When I go to properties for both cd and dvd drives it tells me this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I tried some of the suggestions in the link Wondering Why posted, but nothing has fixed the problem.

And yes I have had "words" with my provider. They have been useless except to get me into this mess.

What is the brand and model# of the drive

again....you seem to miss the point....you put the cd in the drive...then reboot...then your machine (not yur friggin OS) will boot from the cd...

That's what I been doin'

so you're saying that your cd and dvd drives are both dead at bootup?? have you verefied in the BIOS that you are set to boot from one of those drives as first priority at boot up, and is it recognized as a boot drive?

Yes, and they are. Both are set up to boot as first priority. At boot up with the disk in, it will stop at boot from cd for a min or two, and then bootup as usual.

Grampa, my drives are:
Mitsumi cr-48x5te
Liteon dvd-rom ltd163d