I just looked under add/remove programs and it says I have Java SE runtime environment 6 update 1 which was what someone here told me to install several months ago. What else could be wrong?

RBPme,
Remove all of those Java versions & start again. Just install the Java version that I linked to before.
When you click on the blue Java link, then click on 'Download JRE'...you'll be sent to the download page. There, you'll see that there are 2 Windows versions of JRE available for download. The top one is the offline installation (15.80 MB), the bottom one is the online installation (245.76 KB).



Put a tick next to the offline installation & download that one. Don't forget to accept the license agreement first

cosmosis66,
A few people have had trouble with Java 1.6.0_01, try the other Java version that I've linked to in post #2. Use the JRE offline installer & remove your current Java version before you install this one.

Hi mate (Aussie), Thanks a load for that ,she seems to be going a treat.
so the thing to do is not to update Java that is telling me there is an update available?Cheers

Java 6 update 1 has been proven to be the fault.

Suggest wait until 6.2 is released