1. OS version? XP Pro
2. What firewalls you have? Windows Firewall
3. How much ram? 2GB
4. Hard Disk space available? 64.9 GB
5. Connection type? Cable
6. Modem & router brand name & model numbers? Motorola Modem, Linksys Router
7. Where are you trying to connect from? House
8. What version of LimeWire & Java do you have? LW 4.18.8 & Java 1.6.0_13
*It's very important that you tell us whether you're using LW 5*
9. Who is your ISP (Internet Service Provider)? Complete Communication Services
10. Do this simple test for us. Using your browser go here: http:// www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? It Did say "Your test worked".
11. Are you sharing the connection with other computers or p2p sharing programs? Laptop & PC sharing Router & Modem... No prior probs with PC & PC sharing the same set-up. Both could run LW
12. Is this a your 1st try at LW or is this a new problem with an experienced user. New prob with new laptop - Experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? No
If you're using LW5 - Not using LW5

14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I believe it is UPnP enabled
15. What security programs are you using (antivirus etc)? ATV - Free
16. What country are you living in? USA
17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? Used LW yesterday with the same modem & router set-up, only was using my old PC. Got a new laptop today (Specs above) and first installed LW5 and it would not play any dl'd Mp3's, so I uninstalled and tried installing the older 4.18.8 and now am still having the same problem. I can dl the songs, just cannot get them to play anywhere. Please be gentle as I am not computer savy by any means! But any help would be GREATLY appreciated!! I have been reading threads and searching Google for hours to no avail.