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January 7th, 2006
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 Purchasing Limewire Pro Trying to purchase Limewire Pro with AmEX card but do not succeed to get an acceptance although all info and financials are OK ? Whassup ?????  |
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January 7th, 2006
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 Send a pm to mformel (click on link) & she'll help to get it sorted out.  |
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January 9th, 2006
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| Yes, same problem happened with me trying to purchase Pro with my VISA on the 6. of january. I tried several times, 5 in all, being rejected on screen. So I was pretty pissed off when i today discovered that my account has been charged 5 times with the amount!!! And there's no Pro version around either....... I would prefer not to spend any extra time dealing with this, and I expect that this mishap is taken care of by autorized personell right away, and that the Pro version will be made active likewise. profpot |
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January 9th, 2006
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| See Accidental repeat charges (click on link) & yes, also it is probably wise to send mformel a pm. |
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January 9th, 2006
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| This is probably what happened: Your purchase was voided immediately after it processed. This means it did not go through. However, if your card is connected to a bank account, the account will show the money withdrawn and then put back, once our accounts have settled the purchases have been settled with our payment processor. We've been tweaking our system to help prevent credit card fraud. The downside is that it impacts some international customers negatively. I do apologize for the difficulty in purchasing LimeWire PRO. I don't know that a second purchase attempt would be fruitful, but a purchase through PayPal should work. Thanks, Meghan |
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January 10th, 2006
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| Quote:
Quote:
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January 15th, 2006
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| Mulitple charges to creditcard I have had the same problem. I tried subsribing via my son's e-mail and it didn't download. Ithen tried on my e-mail and again failed. Not put off by this as I'd seen Lime wire in action and thoguth it was great, I tried again a couple of days later. Bingo! However, when i got my credit card bill, I'd been charged three times. I desperatly need the refund as money is not flowing here. |
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January 15th, 2006
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| I was emailed by Limewire Customer Service aka feedback@limewire.com who assure me that the amount is only temporary and should drop off in 1 - 3 business days. However I have to wait 30 days because of the way my account is set up. |
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