I am afraid that I have to agree with your main comments.
It is a 'catch-22' situation as the only way to give the help normally is to 'spoon-feed' it ..... I can very easily sympathize with the frustration felt by many after hearing the same questions which were answered in detail one post above!!!
(you ought to try it from the mods side sometime! Oi!)

What is not mentioned often enough, however, is the blind stupidity of those who are offering and further developing clients with zero or totally out of date Documentation/Manuals/FAQs......
THEY are the guilty culprits and THEY are the ones who deserve the 'ton of bricks' dropped on them. Please, no nonsense replies from anyone about how the need to write proper DOCS and FAQs would 'hinder development'.

So, everybody... try to help, try to remember when it was all gobbledy-geek to you, also.... and blast at the clients for their failure to give TRUE support with DOCS.

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