Limeware.exe vanished
 

I purchased your PRO for $18.88 on line. I was charged. It worked for approximately 1 week and then the Executable file, LIMEWARE.EXE just vanished. It is nowhere to be found. So I went where I downloaded the installer file and that has disappeared as well. I emailed the customer service page twice and both times it says that an email will be sent shortly to me to notify me that my message has been received. Neither time did I receive any such email. I emailed all their contact email addresses with this problem and not one reply back in 6 days. Any Ideas?
Thanks in advance.
Heat