Customer Support Phone number?
 

I am having problems connecting to the Gnutella server. I changed my firewall settings, but still i can not connect. As a result i can not serch for or download music. I followed the step by step instructions on the web site for Windows users, but still no result. Is their anyone out there who knows what my prblem may be, or a help desk phone number for Lime Wire i can call.

Thank You,

Mike

LW support does not have a telephone no. If you're a pro user you can email them.

Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?


Can you give us a total desciption of your set up:
1. OS version? (eg: Windows 98)
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (home, school, work, etc.)?
8. What version of Limewire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your isp provider?
10. Is this a your 1st try at LW or is this a new problem with an experienced user.

same
 

I am having this same problem as Mike is having. What can I do to fix this?

Thanks, Quinn

There is no Gnutella server. There is the gnutella network which is a protocol. You connect to other users like yourself. To help connect you connect through ultrapeers. Basic LW users connect to 3 UP's, Pro users 5.

Check options here first: http://www.gnutellaforums.com/connec...t-connect.html

Help
 

Sorry to bother everyone but iam new and iam having trouble starting my limewire :bangh: I already downloadded java and the pro limewire but when I try to start the limewire it gives me a fatal error screen. :bangh: It says limewire has encountered a fatal internal error and will now exit. it says it might me caused by a corrupted installation:confused:. I tried downloadding it again but it wont take my email:mad:. Iam new with computer software installation so I dont now much. Ive been trying to find a number to get help since they say they have someone to help me but nothing. So if there is anyone out there that can give me a number or help i would appriciate it. thank u.:bangh:

If you bought Pro, then go to the customer support section: Lime Wire » LimeWire PRO Support Center :)

Otherwise, or in the meantime, please supply these details: System details - help us to help you (click on blue link)

:butcher 2:

Same Problem
 

Limewire Will Not Stay Connected. I Have Emailed "tech" Support And Keep Getting Referred To Generic Help Pages With Intervetions I Have Already Tried. Is There A Way To Talk To An Actual Person?

They do not have a phone number for support. Wow how many times do we need to say this, They do not do support via telephone.

??
 

What is one to do if problems are not resolved with pre printed answers on help pages?