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-   -   help needed! LimeWire took my money for LimeWire PRO, but won't give me the software (https://www.gnutellaforums.com/open-discussion-topics/44345-help-needed-limewire-took-my-money-limewire-pro-but-wont-give-me-software.html)

dkalmar August 29th, 2005 06:18 PM

help needed! LimeWire took my money for LimeWire PRO, but won't give me the software
 
I purchased LimeWire PRO two weeks ago. I received an e-mail saying "Thank you for choosing LimeWire PRO. Please go to www.limewire.com/support to find your link to download LimeWire PRO." But when I go there, it claims to not recognize my e-mail address (limewire.com@kalmar.us). They recognized the e-mail address when they collected my money. I replied to sales@limewire.com, but have not received a reply. Whom can I contact to receive my software?

If this is not a common "problem" with LimeWire, please feel free to contact me directly.

Thank you all.

--David

Only A Hobo August 29th, 2005 06:32 PM

I regret that you are one of many who have been vitims of scams perpertrated by a large number of web sites. The e-mail sent to purchasers of Pro reads quite differently.

Limewire is available from http://www.limewire.com/english/content/download.shtml

It is in two versions Basic cost nothing and Pro Cost 18.88$ I advise you to stop payment if it is not too late, or explain to your bank the problem.

http://www.gnutellaforums.com/showth...threadid=40161

is just a small sample of the posts on this subject.

stief August 29th, 2005 07:25 PM

Hang on hobo--there looks to be a problem with the Pro page addresses being recognized. I haven't been able to look up mine for a few days now.

I've passed on the message to some of the team, but so far there's still a problem.

Only A Hobo August 30th, 2005 12:41 AM

Hi Stief ... Long time no see. I resumed using pro a few days ago after my last one expired. I have the e-mail that LW sent me and it is totally different from dkalmar's.

It looked to me as if he had copied and pasted his quote, and not paraphrased it. Hense my reply.

I know there have been some problems recently wiith pro, but the scams too have been proliferating! but dkalmar ...... My apologies if I was mistaken

stief August 30th, 2005 06:15 AM

Hi hobo--good to see you helping spread the word about the scam sites.

I just checked the Pro support page this morning: if I use the checkbox "Click here if you lost your LimeWire Pro or need an update" I get

". . . is not a valid LimeWire PRO email.
Try again with a different email addres"

However, if I avoid the checkbox and just click the "get support" button, I can get to my Pro download page.

Perhaps avoiding the checkbox can work for dkalmar too. I think you're right that his email address looks wrong.

cheers

Amoon21 September 2nd, 2005 07:54 PM

I think I have a similar problem; the email link I received (that lists Full and Lifetime Unlimited Access and Pro version upgrade) takes me to a website called mp3networks. I tried the Pro support section for Limeware but also got the "email address not recognized". Is this how it's supposed to go or am I looking aa a completely different site?

Lord of the Rings September 2nd, 2005 08:13 PM

There is no Full and Lifetime Unlimited Access for LW pro! See http://www.gnutellaforums.com/showth...5&pagenumber=1

You probably paid a lot of money for the free version or a LW clone which may have spyware, adware, etc. incorporated into it. If you go to the LW menu bar, Help>About Limewire ... it should say Limewire pro. If not then you don't have pro. Can you tell us where you got it? Is it on this list here: Known Scam Sites
If you haven't had it very long then cancel the transaction thru your card company ASAP & also see get your $$$ BACK!!! (music members)

Amoon21 September 2nd, 2005 08:24 PM

Looks like I got scammed...when I go to the link at mp3networks.com I'm asked for my email address. It takes it and sends me to moviemembersarea.com where I downloaded the LimeWireWin.exe file (probably just the basic LimeWire program I'm currently using). I'll contact my Credit card Company to see what they can do...

Thanks for all the help and advice...


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