I bought pro and the system can not find my email!
 

I have had to reformat my computer a few times before and had no problem going on the LW web page and getting a version of pro back to put on my formated system. I just had to format again and now the system can't find my email and will not give me LM pro I have paid for this twice for two different computers of mine and I now am out a copy. what should I do? I have no way to go about geting a new copy with out paying. that is ****!

Justin

Hmmm-- the Pro lookup page is only good for six months, so it could your address has expired.

Backups are important ;)

maybe message someone and they backed up the version you need, but sounds like you are due for a renewal anyway.

Justin! I'm with you. Limewire seems more userfriendly for those that DONT pay for use than those of us that do! I'm shocked and can't help but feel this HAS to be illegal.

We pay for a product, download it off their site and then they make no contengencies for computer problems?

Holding on to our buyer's email address for only 6 months??? Is that a joke?

Is that supposed to be some sort of a scam to get us to buy it over and over again????

And stief ----- I DID backup! And STILL can't use it! So having a backup of an older version won't help!!!!

I have backups of versions that are two years old, but they won't work on my current machine ;)

Wish I had backups of my car though :p

C'mon--the Pro deal is pretty decent, The devs tweak a few settings to give us a bit (not really very much) of an advantage, for a token amount, and allow us to get updates for 1/2 a year.

Seems more than fair. I still think of it as a donation, and use the "expire" notes to remind me that it's time to donate again to keep this FREE opensource project going.

If you really want Pro, you can even build one yourself or have someone do it for you. So really, it's not like LW is out to scam anyone.

Give 'em a break guys! If you seriously want whatever little advantage Pro gives you, just ask around.

Oh--as for Pro Support, I wish they'd just can the whole thing. I'd rather they just spend those dollars on the developers and open-source contributors and keep this project going forward as fast as possible.

In all the time I actively used LW Pro, I never even had to use the "support". That's not what it's about for me.

My issue is that I paid for the program. A program that now won't work because after 6 months, they don't recognize my email address? That's ludicrous! I should be able to use a piece of software for the rest of my life if I so choose and have paid for the license! That's the law and my point!

On my multi-boot system, I have DOS 6.2 installed. A copy I bought over 10 years ago. Thank God I don't have to buy it time and time again!

And... forcing someone to pay for the software user rights they already own, over and over again, is illegal.

It's a matter of principle to me. I don't care if it costs $1.

I do understand what you mean.

No argument here about having that right to use that software, but I'm not a lawyer. As far as I know, you still have that right

For some reason the software isn't working for you any longer, and that seems to be a separate issue. If your email address was still recognized, it wouldn't get you the software you had. What version were you using? 4.1.9 was released 11.08.2004 and there have been many changes since then!

If you are asking for a replacement or an update two years later, not the rights to the software you had, that seems unreasonable to me, though I can see it makes sense to you.

Sorry, I just don't expect LW to supply replacements/ updates after the six months, and they never led me to think they would.

As I said earlier, I wish I could ask for a replacement or an update when my car no longer works or is lost.

btw-re Pro support: I think I tried it once a few years ago, but had much better support from the folks here on the forum.

I guess you did not read this before you bought Pro

Q: How much does LimeWire cost?

A: LimeWire BASIC is completely free to download and use. An enhanced version of LimeWire, LimeWire PRO, is also available for a one time charge. LimeWire PRO can be purchased as an electronic download or on CD.

LimeWire is a software application. The one-time payment for LimeWire PRO is a payment to purchase a copy of the program. PRO purchasers also receive Technical Support via email and up to 6 months of free updates.

You will not be charged again by Lime Wire after your initial purchase. After 6 months, PRO users have the option to purchase an additional 6 months of technical support and free updates for a reduced price.




All Sales Are Final!

There is a free version of LimeWire for you to try before buying PRO, so we will not issue refunds for LimeWire PRO software purchases. We do not have sufficient support staff to process refunds manually for such a large user base. Therefore we are making it very clear up front: no refunds for any reason. This includes but is not limited to cases where LimeWire PRO performs poorly on your computer.

Thank you for supporting LimeWire!

Yo Grandpa!

I guess YOU are the one that doesn't read so well.

I posted my own thread before responding to this one called: Pro help is VERY lacking, which explain YET again what the problem is and........

Speaking of Common Sense.... you're missing that too. You just proved my point by posting their terms for Pro.
_________________________________
Q: How much does LimeWire cost?

A: LimeWire BASIC is completely free to download and use. An enhanced version of LimeWire, LimeWire PRO, is also available for a one time charge . LimeWire PRO can be purchased as an electronic download or on CD.

LimeWire is a software application. The one time payment for LimeWire PRO is a payment to purchase a copy of the program. PRO purchasers also receive Technical Support via email and up to 6 months of free updates.

You will not be charged again by Lime Wire after your initial purchase. After 6 months, PRO users have the option to purchase an additional 6 months of technical support and free updates for a reduced price.

All Sales Are Final!

There is a free version of LimeWire for you to try before buying PRO, so we will not issue refunds for LimeWire PRO software purchases. We do not have sufficient support staff to process refunds manually for such a large user base. Therefore we are making it very clear up front: no refunds for any reason. This includes but is not limited to cases where LimeWire PRO performs poorly on your computer.
__________________________

Where have I asked for a REFUND? I don't want a REFUND!

Here it is in PLAIN ENGLISH because you obviously missed it Prior to your smartass answer....

I BOUGHT a copy of the software on CD from Limewire. There's nothing wrong with my copy!!!
The problem is that during the install FROM MY CD THAT LIMEWIRE PROVIDED, the installer looks to download ONE SINGLE FILE from the Limewire site only Limewire has discontinued that file location!!!

<<I’m receiving an error during installation that says: An error occurred while downloading the file http.installengine.com/cert02/isengine/isscript.msi>>

That has nothing to do with needing a refund or the extra bells and whistles of 6 months worth of updates.

The version I BOUGHT worked fine!!!!!!!!!! but because of LIMEWIRE removing my option to REINSTALL THE COPY I BOUGHT, they have created a problem NOT covered in the sell deal!!!!!!!!

Do - you - understand - now???????
Maybe you should get all your facts together before trying your hand at making me feel like a dumbass.

Hey! Edit your post to remove the insults to GrandPa.

After filtering out the ranting and attitude, you finally provide the key info: the CD (first time that key info is mentioned) needs to connect to a LW server which is not longer available.

Sheesh! And you still haven't stated what version you need.

Okay two things...

Gramps implying I don't have common sense isn't an insult?

secondly: If I could install the program, I'd be able to see what version it is. The CD doesn't say!

Oh yeah... one more thing. I mentioned the file download issue yesterday before responding to this thread. I just wasn't aware I had to repeat myself in all my threads. You just missed it.

#1 That is my Sig and in no way applies to you or anybody else I reply to it is just a well known saying.

You did some very selective reading and editing in your bold posting of the LimeWire policy. You forgot to highlight the part that applies to your rant in bold.

A: LimeWire BASIC is completely free to download and use. An enhanced version of LimeWire, LimeWire PRO, is also available for a one time charge. LimeWire PRO can be purchased as an electronic download or on CD.

LimeWire is a software application. The one-time payment for LimeWire PRO is a payment to purchase a copy of the program.PRO purchasers also receive Technical Support via email and up to 6 months of free updates.

You will not be charged again by Lime Wire after your initial purchase. After 6 months, Pro users have the option to purchase an additional 6 months of technical support and free updates for a reduced price.


All Sales Are Final!

There is a free version of LimeWire for you to try before buying PRO, so we will not issue refunds for LimeWire PRO software purchases. We do not have sufficient support staff to process refunds manually for such a large user base. Therefore we are making it very clear up front: no refunds for any reason. This includes but is not limited to cases where LimeWire PRO performs poorly on your computer.

Now I was merely pointing out that your rant about legal issues is covered in there policy it clearly states 6 months in their policy. And I did not read your previous post nor was I answering your other post I was answering your rant on this post.

Now as for me if I had your problem I would install the free version then do a search for my PRO version. Since I have already paid for it.

Grandpa!

What part of this are you just not getting. AGAIN I SAY: I don't give a flying fig about the free version of Limewire....... NOR do I care about the support for 6 months.

HELLOOOOOOOOOOOOOO!

I BOUGHT AND PAID FOR A COPY OF LIMEWIRE PRO!!!

The sales agreement said in short: That if I bought the copy, I would NOT have to re-purchase it in order to USE it!

It says........ if I want to continue UPDATING it or continue to recieve SUPPORT of that COPY after 6 months, I could CHOOSE to pay again (at a discounted rate of course).

ONCE AND FOR ALL.........

There is NOTHING wrong with the copy I purchased!! NOTHING WRONG WITH THE COPY I PURCHASED! THIS IS NOT A SUPPORT ISSUE!!!!!!!!!!!!!!!!!!

I read every single line of the purchase agreement PRIOR to purchasing this copy and at no point did that agreement state or even imply that in the future, Limewire would disconnect my ability to install the software I was buying...... nor did it suggest that accessing their servers to DO AN INSTALL was even necessary.

This is a case of LIMEWIRE disabling my ability of using the COPY I BOUGHT WHICH IS ILLEGAL!

Because they require that CD installation to access their server to properly install, they are putting themselves in a liable situation by discontinuing that server connection without offering those buyers an alternative to get the software THEY BOUGHT to install.

You continue to focus on the support and updates and I have said time and time again, that is not my motivation and FURTHERMORE was not the reasons why I bought it to begin with!

PRO PROVIDES:
Better search results
Turbo-charged download speeds
Connect to more sources


THIS is why I bought the software. The same reasons I would purchase Adobe Acrobat Full instead of the free version available to all. It comes with full capabilities whereas the free version has limitations.

FURTHERMORE!!!!!!!!! The legal issues I bring up are NOT covered in the agreement. ONE LAST TIME: Because Limewire's Pro CD requires the installation to access Limewire's server in order to complete installation, Limewire is required by Law to maintain client based access to that server after they purchase the software or ELSE provide them with an alternative that; by their own admission, does not require re-purchase.

My "ranting" is a REASONABLE response to being the victim of an illegal act.

Yours, however, is just an attempt to show power of knowledge which is seriously flawed BUT... that flaw appears to be your refusal to see the facts I have pointed out and have an understanding of consumer rights.

So, if you'll please stop eluding to my lack of comprehension, and only continue to respond to my posts with legitimate solutions to this LEGAL issue... the justified anger might cease.

May I ask, at what point does the installer stop. Generally with the newer installers, as soon as you open the installer, it will say welcome to the x.x version installer.

May I ask what year & month you bought the LW installer CD?

Here's an example of an older Mac OSX installer 1st window after the installer is opened:

Right from the word go, this installation stops. It appears as if the very first thing it begins to do is access that server so I never even get farther than a spash screen and click to continue installation.

When I bought it? It was approximately 2 years ago next month if memory serves. So: The beginning of 2004?

So most likely version 3.7.1 or 3.7.7; http://www.limewire.com/english/cont..._history.shtml

Is there only a single installer program on the disk? I am surprised there isn't a standalone installer. Check the entire disk & sub-folders!

I've sent a pm to a member of LW to find out what the situation was at that time re: LW installation CD's. That was 5-6 hrs ago now. But it could take a while to find out. When I do I'll get back to you if not she will 1st. They may also have had different purchase policies at that time.

Personally I never used LW v. 3 as I jumped from version 2.x to 4.0.4
2-3 months before I found the forum I guess.

Thank you! Your advise was very helpful and appreciated. Based on the link and info you provided I have NOW been able to install my copy and I see it's version 3.6.15 Pro, which may be old but it's all I need.

Thanks again........ Problem solved.

Xcellent so there was a standalone installer not requiring online connection to LW. I'm glad to hear it. Enjoy! :)

To lord of the rings
 

So it seems seems to me that my best my only solution is to go out and buy it again and make sure I get the cd so i dont have to buy it a 4th time? Their is no real solution for thoes of us that did not buy the cd as well?

The best thing to do is downld the Pro version & back it up. Back it up onto external HDD, or CD, etc. Then you'll always have a copy of it. But there's a good reason why LW updates. The gnutella network changes & develops. And so do the gnutella programs. So older programs become a heavy weight on the network as they don't work the same way or behave the way expected of the newer gnutella programs. The much older versions actually do damage to the network by causing much more traffic with less results. Thus slowing the network down. That's why people are always prompted to update asap.