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-   -   Account Activation (https://www.gnutellaforums.com/open-discussion-topics/54008-account-activation.html)

paul.d777 March 8th, 2006 05:41 AM

Account Activation
 
Hi,
Can anyone help me I paid for limewire pro and everytime I go to download programme I am told it does not recognise my email address. I have sent off an email to the sales team but only received an automated response which no help at all.
Many thanks.
Paul

Lord of the Rings March 8th, 2006 06:10 AM

If you bought pro then you should have received an email from customer support with a link to your personal downld page.
(Wise suggestions about your personal pro download page & email notifications: http://www.gnutellaforums.com/window...-v-4-18-a.html; you should only get updates from your personal pro download page, ignore the update your LimeWire popup window you may receive at times as that will send you to the LimeWire Basic download page.) ;)

* At the top of the credit card form there's a link where customers who think they might have already purchased can look up their page.

That's if you actually paid the money to LW.org & not another site. How much did you pay? Membership? - ** BEWARE**-Download p2p Clients ONLY Thru Official Sites (click on link)

Example of a person who was scammed: http://www.gnutellaforums.com/downlo...hat-music.html

paul.d777 March 8th, 2006 08:30 AM

PAYMENT DETAILS
 
Hi Lord Of The Rings,
My dad paid via the pages link to paypal. I already had pro and when I went for the updates in Feb 06 Iwas informed that my account needed to be updated as my subscription had run out at this point there was no problem. I am trying to download on to new computer but it says my email is not a limewire address.
So unable to download programme again.
Not a happy customer as I have pro for almost a year and the standard programme before that.
Any help would be appreciated.
I sent an email to the address via link info@limewire.com and even that got sent back as undeliverable.
Yours.
Paul

Lord of the Rings March 8th, 2006 08:33 AM

Send a personal message (pm) to limenathan (click on link) & explain the situation. If you're in the USA, check your payment details as it will have a contact no. for LW. See password not being accepted (click on link)

*** if you see any references to contacting mformel or rsterne, ignore them. limenathan is now helping out here in that area! ;)

Lord of the Rings March 8th, 2006 10:54 PM

Recheck the email address you used. The one used on the paypal might be different to the one you usually use. Check the confirmation email you received. Someone reported to me that they forgot they used their wife's email instead of their own for example.

*** mformel & rsterne are no longer assisting in this area! See limenathan's link above!!!

stief March 11th, 2006 07:48 AM

I see on the personal Pro download page that there is another email contact
Quote:

If all else fails, or if you have questions about your payment, please send all requests to service@limewire.com. We are currently handling a high volume of emails and will reply as soon as possible. Thanks for your patience.

old bird March 11th, 2006 11:42 AM

Had to pay twice
 
did not receive original e-mail with details for pro and have had to pay again to download and get an avenue of discussion.not happy at all with support system and need one payment refunded

Lord of the Rings March 11th, 2006 12:04 PM

1. Accidental repeat charges (click on link), & also 2. password not being accepted B (click on link), or probably more-so 3. Accidental repeat charges (click on link) where those transactions are automatically voided.

van4 March 20th, 2006 06:23 AM

I am new to this stuff and have a question???? I down loaded limewire from the web site pspsupport.net which is now register.com, I was wondering if this is a real site for limewire or was I scammed?? I have been trying to contact them for some help but cannot get any help....

Lord of the Rings March 20th, 2006 08:01 AM

Did you pay for it? If yes, then you were scammed unfortunately. The membership beware link above has lots of advice how to get your money back. ;) The official LW downld site is http://www.limewire.com/english/content/download.shtml


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