URGENT !! I got billed on a DECLINED transaction !!!!!!!
 

YESTERDAY ! getting all excited about upgrading to the Limewire Pro turbo speed i clicked ! and i went to the site to upgrade and pay via credit card. i filled in everything, and submitted the request .. then it was declined .. so i thought i might have made a mistake. so i went through the process again and the transaction got declined again..

TODAY morning ! i called the bank to see whats the problem with my mastercard was. the bank tells me there is no problem and it is working fine.. HERE LAYS THE PROBLEM .. i GOT BILLED TWICE for a declined transaction !! since it was declined why was i billed for it ??
and things got worse ! when i tried to contact someone at lime wire ! and i didnt find any support cause i had to be a registered LimewirePRO user to get the support i need !! so what am i supposed to do ? guess the sales email address ? or guess the managers email address ??

this behaviour is not acceptable at all ! i accepted to upgrade cause i trust the reputation LIMEWIRE spreads.

SO ? now ? what am i supposed to do ?! all day today i was looking for an email address to ask for this problem to be solved ! and guess what ? i didnt find any support or any email to send too ! :mad: :mad: :mad:

firstly...please don't post all over the place..

secondly, this topic has nothing to do with either getting started or connection problems..

thirdly, it has been moved to open discussion


now...just where did you purchase LimeWire from?

well this is a technical issue isnt it ?
 

i registered online i pressd on UPGRADE to Limewire Pro
filled in the info
then submitted them
then it was declined as i said earlier
but still i got billed for it ..
all day today i was trying to figure out how to contact and find support !!

technical issue?...let's just skip that malarky...

again, exactly where did you make your purchase...online is assumed...where??

Re:
 

http://www.limewire.com/english/content/pro.shtml?26 the online for that limewire provides as a link to upgrade to limewire pro.

alrighty then...wanted to make sure you hadn't been scammed and had bought a 'bogus' copy from an 'outlaw'

at that site, contact>support
http://sales.limewire.com/support/

you can also use the PM function of this forum board to contact zab who is an employee of LimeWire..

be aware this forum is not run by LW, nor are the people who do the 'work' here on their payroll...

Re:
 

this is what ive been telling u man !! i try to go to their support and i have to enter an email address ! but when i enter my email address i get this ..

XXXXXXXmail.com ( the XXXXX's is to cover my email) is not a valid LimeWire PRO email.
Try again with a different email address

so i cant get support unless im registered as a Pro user .. and i am not cause the transaction got canceled.

Click here: zab (click to send a PM)

Explain your problem and they will sort it out for you.....
:Smilywais:

thanks FOTH....that part of my post obviously got overlooked...

i did send him a pm

Lol....those dolphins seem to have a tranquil effect on you if I consider certain posts of yours......:laugh_2:
:Smilywais:

Re:
 

no seriously ! now this is a way to treat new comers ? not provide the support needed ? i have to find my way in forums and bother other people to solve a problem cause by some website error or whatever is caused ? a duplicate transaction and taking my money and not giving me anything back ?!

Well, then stay tune and wait for a reply.....BUT......don't expect them to jump to the canons....they're not getting online here on a daily basis, so give them a couple of days, and if they haven't responded by then, send them another one.......

Cheers
:Smilywais:

Yeah, yeah,.....we're all looking for that said perfect world,.....I'll tell you when I find it....promise !!!:idea:
:Smilywais:

doesnt anyone have an email of a sales department ? or tech support ?

NO !

:Smilywais:

Re:
 

when u provide a bussiness solution ! u need to provide support im not looking for any world, but im excpecting support from LimeWire cause its the bussiness and im the client ! and it failed me ! so who am i to go to ? to napster.com find the solution ?

and one other thing, thanks for the help and all, but id love to see u guys in the same situation ;) and well see what will happen then ;)

would u excpect them to jump to the canons ?

NO..as noted, we are not employees of LimeWire, get it?

this is the GnutellaForums which 'supports' use of Gnutella clients...of which LimeWire is only 1...we are not here to deal with issues such as yours..

while I truly feel for you, I refuse to bow down to your bad attitude...be glad that volunteers such as us exist...we freely offer advice/solutions on how to configure clients for proper use and such...

take a deep breath, and put yourself in our shoes...

pulease save your angst for the appropriate parties, and also realize they have weekends off (i.e. you will have to wait until at least tomorrow for a response from any LW employee)

and you of course have the option to cancel the transaction via your credit card company...

since you are in such a bad state re: LimeWire I suggest you read the following thread, download BSb25 and the BearStart utility and use them...I'm sure you will be pleased with your results....

The Ultimate Gnutella Client

take the time to read the whole thread, as there are instructions as how to use b25 correctly :rolleyes_2:

Re:
 

How did i get here ? FROM THE OFFICIAL LIME WIRE WEBSITE !

you offered the support i took it, im not angry at u or giving you attitude im angry at the way limewire supports.

so dont get sensitive !!

i dont even know you .. but since i was linked to this site by limewire what i to do ?!

THANKS FOR THE SUPPORT I GOT HERE !! seriously amaizing of you !:idea: wooohoooo man !! wooohooo !!

well..unfortunately the only thing you can do is PM zab...as noted, we don't support billing problems...that's out of our ballpark...

the support mentioned at LW.com is for usage issues...

and of course the final solution might be to get a total refund, and start using BearShareb25 that's linked to above

@Peerless

....TMOTM.....!?!
:Smilywais:

nah....just a p!ssed off customer...its your turn to put yourself in someone elses shoes :wink:

Billed twice on a declined notification
 

Hello,
I have the exact same problem. On November 20 th I tried to upgrade my basic account to Limewire pro and got a payment declined notification thinking that I might have missed something I proceeded with the transaction one more time and got the same transaction declined notification. Subsequently I called my bank to find out whether there was any problem with my card, only to find out that, the transactions were completed on both attempts. Now for the past week I have been trying to contact someone/anyone at limewire but there is no email addres or telephone number for support and my email address is not appearing as approved email so I am not even being able to access the pro support forum. I am really surprised by such a poor level of service.

Use the link in my post No. 8 of this thread to send a PM explaining your problem...
:Smilywais: