Pro Upgrade that is asking to buy again

[tuneman007]

I paid for and have pro 4.126. Today Limewire asked me to update. When I did it went to the standard version and is asking me to upgrade to pro. I am already a registered and paid pro user. It now states that my email is not listed (*********). What do I do now? Please help.

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Edited to comply with the House Rules.
Do not divulge anyone's personal information in the forum, not even your own.

[birdy]

How long ago did you buy Pro, who did you pay for Pro & how much did you pay? Please give us this info as we're trying to help you

Up until very recently, a Pro payment entitled people to 6 months of free updates & email support (they've just introduced a 1 year deal). If you bought Pro from a site other than the official site Lime Wire » Official Website & Free Download, BitTorrent « or if your Pro benefits are out of date...your email address won't be in the database any more. Your email address will show up as invalid.

What people don't seem to realise (yes, I know it should be written on the website) is that they need to save & back up their Pro installers.

[joeymr924]

I have the same problem, and if thats the case they should not be sending me updates that is going over ride the pro that I already paid for. This is horse****!!!!!!!

[wondering why]

We agree totally...
Post your complaints over at the limewire org forums, some of the developers frequent there and if enough people complain they may do something about it...

Bugs and Beta Testing - LimeWire Forums

[dianac]

Hi I can't believe it I'm glad I'm not the only one this happened to I did it to it told me i had an update so I did it and it updaed it but I lost my PRO
I got scard and thought it wass a virus but I don't think it is I couldn't get any help since I purchased pro in 6/2006 but they also said you would never have to pay for pro again but I guess we don't get any updates either which is not right I don't think we will get Pro back unlss
we purchase it again

[Remoc]

Diana, Please do as Wondering Why has suggested. This has gotten out of control and the more people that hit them with this problem the better the chances of getting something done, I hope

[dianac]

I have anotehr ? bear with me I new to this stuff but anyway since this new update the 14.10 why is it when you look up a song it comes up but it has a thing above that says the only good ones from lw are the ones with a lock well i searched for a few songs and didn't get any locks what does this mean please help if you can

[wondering why]

That padlock notice you see at the top of your searches is to notify you of a particular search result that contains a virus...
It's a 75.7 KB .exe & shows up as "Urgent LW update - download & install now". If people download that thing they could end up infected. To try to prevent careless people from downloading a dangerous file, the warning banner was added to LW's interface.

The padlock symbol doesn't apply to music or video etc, only to LW updates...