Help(email address is not recognised.)

alanr · #1 (**permalink**) December 31st, 2008

Quote:

Originally Posted by birdy

How long ago did you buy Pro?
Did you buy Pro from the official site? Lime Wire » Download LimeWire
Did you pay LimeWireLLC for Pro (check your CC statement)?

Did you buy Pro for a year or 6 months? Your email address will only be recognised in the official database while your Pro's current - if you bought Pro for 6 months, your email address stays in the database for 6 months, if you bought Pro for a year then your email address stays in the database for a year. After that, your email address is removed from the database & you can't download free updates any more.

If you paid a scam site for Pro then you won't ever be able to update from the official site.

After you bought Pro, you would have got an email from LW with a link to your Pro personal download page. Have a look through your emails & see if you can find it. If you bought from the official site, LW will send you an email telling you when your Pro's about to expire

.

Hi thanks for the quick reply. I purchased Limewire pro from the official wesite on the 23rd Dec 2008 so only over a week ago. I downloaded it and had it running fine on my old computer but the computer died the next time I turned it on. As it was an old PC I decided to buy a new one, which I did on 30th Dec after setting up the new pc I then went to the official site and entered support, chose the correct option and entered my e mail address. It will not recognise it. I do not have the original download email but do have a print out of the acceptance of my payment which was made using American Express.

Regards