This is actually for my Grandfather. He/we bought and purchased Limewire PRO after his one year subscription was up. It worked well for about 2 months... new operating system look and everything. Now we can't open it. It gives us the same error message repeatedly. "Limewire couldn't open" then it goes on to tell us that there must have been a problem with installation. I've uninstalled and reinstalled until I'm blue in the face. All I want to do is call someone to walk me through the reinstall... or tell me what the issue is, but I can't find a number to call. Any suggestions? Should I jsut give up? That would be $40 down the toilet for my grandfather... and I would HATE that.

Please advise.

Thank you.

New operating system? Vista or ... ? Here's things to try.

1. http://www.gnutellaforums.com/333278-post2.html but use your offline installer if you have one. Pro is always an offline installer. Also, before installing: delete the LW preferences folder; http://www.gnutellaforums.com/window...tml#post183932.

2. If using Vista, set the installer to run as Administrator. After installing, set the LW program to run as administrator. Do each by right-clicking the file & choose Run as Admin.