email address not recognized - scam?
 

I realize that many people have already posted on this topic, but I'm not so sure that I purchased LimeWire Pro off of a scam site. If my memory serves me right (which it may not), I purchased it directly off of the LimeWire website. Anyway, my problem is that I now have a new computer (the old one didn't really have enough space for downloading much of anything). I'd like to reinstall LimeWire on it, but like some of the other people in this forum, the email address I used to purchase LimeWire Pro isn't recognized. I have the original email sent to me after I purchased LimeWire Pro.

I purchased LimeWire Pro for $18.88 on 9/24/05. I'm running Windows XP.

The email doesn't contain a direct link to a "personal download page," but it contains the URL www.limewire.com/support to find the link to download LimeWire Pro. Was there ever an option to buy a CD-ROM for $38.50? The top of the email has shipping information for people who purchased the CD-ROM. That's the fishy part about the email.

Thanks!

sounds legit, and there is an option to buy the The Second Edition LimeWire PRO CD for $38.50.

see if this link works, using your same email address on the letter. http://sales.limewire.com/support/pro_lookup.php

that was a fast reply.

unfortunately, it's still not working. i know it's the correct email address b/c it's the one the purchase confirmation email was sent to, and it's listed on the email itself.

and this link doesn't work either? http://sales.limewire.com/support/?

I just checked both, and they are working for me, so I guess the next step will be to contact one of the Pro Support people

mformel should be back in touch tomorrow -- try her.

that doesn't work either. do i need to post in a different area for Pro Support help? sorry - new and still trying to figure things out.

we really have nothing to do with the LW Pro Support Center (even though a few of us support the dev process by "buying" Pro).

There currently isn't a Pro support thread or forum, so this thread is as good as any for now.

Still, a few of the LW business folks drop in to the forums. Search for member "mformel" and use her PM link to get her a message. "gubatron" is also someone who could help.

Cheers--let us know how it goes. It's a real pain sorting out the scammed users when the Pro links aren't working for legitimate folks.

No Personal download page on the email?
 

It seems suspicious that you didn't get a link to your personal download page, it's of my knowledge that all customers should receive that URL on their email.

Can you please send me a copy of the email you received on a private message on this forum?

I'll look you up on our system, I'm LimeWire's web dev and I built the look up page, I'll be glad to be of help.

Thanks.

Any luck on this? I've tried sending a copy of the email using a private message twice now, so let me know if I'm doing it incorrectly. I'd like to start using this service again, especially since I paid for the Pro version and it seems like what I paid for was legitimate.