Well one thing you could normally do is go to LW's support page & click on pro help. But the pro support seems to be offline at the moment. http://www.limewire.com/english/content/support.shtml This other option is also offline here. I guess we'll just have to wait for them to get it back online. A LW member who sometimes helps on the forum with these types of queries is on holiday until the end of the 1st week of January. I've sent a pm to another LW member to make them aware of the support page issue.