We don't work for LW, we're volunteers

How long ago did you buy Pro, who did you pay & how much did you pay? Up until recently, Pro entitled the purchaser to 6 months worth of free updates & email support. They've just introduced a 1 year deal as well.

Unless you bought Pro from the official site & your Pro is still current (ie within the stated time period for updates & support), your email address won't be in the database.